rosecbud

My husband and I are longtime Celebrity cruisers starting in 1995 on the Zenith, before Celebrity purchased the line. We introduced many friends to the company over the years with family and friend cruises to the Med, Caribbean, Greece, etc. Over this many years we have experienced every other major cruise line but would plan a celebrity cruise at least every year. Since Covid, the Celebrity experience has been less thrilling and more expensive. The specialty restaurants, spa, internet, drink packages, shore excursions have increased in price dramatically. Another cruiser said that with all the other options out there, Celebrity is losing its loyal customers and I wholeheartedly agree. It’s hard to win back business but maybe the Brass don’t care because they think will get new customers anyway. The loyalty status doesn’t offer much except a complimentary happy hour and a few small discounts (slow internet packages). The CEO says they listen to the critiques on the surveys and that may be true but it doesn’t seem as though they make any meaningful changes or respond to passengers’ issues with regard to a poor experience.