We booked our flights with our cruise to arrive a day early to avoid air travel issues, and to sightsee a day in Rome. We just received an email that the airline has switched us to arriving the day of our cruise. I called Celebrity Air, and they arranged to switch the flights back to going a day early. We were to be on the lookout for a confirmation email. It didn't come, so I called Celebrity Air who told us that Lufthansa had rejected the switch.
I went online to Lufthansa's website and found that there were 3 seats available. So I called Lufthansa who said that you could only book those online. I politely told them what I thought of our treatment by them and was met with silence. The call was not disconnected, they just refused to respond to me.
I will never use Lufthansa again! I asked if Celebrity Air could make it so that we could not ever use that airline again when booking flights and they said yes.
Meanwhile, we are stuck with the schedule that Lufthansa forced us to use.
