In 2014 when on Pride of America we had a butler named Susan who was amazing! I was a clutz and on one of our excursions I dropped my cell phone in water, when we got back to the ship Susan had a bag of rice for me immediately. On the same day and same excursion, I realized I had left my prescription medication in the back pack provided by the tour. Susan was able to contact them and got my prescription back to me before we left port! My family is a little spontaneous so my dad decided we should all get tattoos in Kuai, Susan was able to recommend a great local tattoo artist for us! While I'm sure these things are NOT the normal use for butlers, these are just examples of how she was able to go above and beyond for us, and saved our vacation in many ways and we were SO grateful for her!