Thank you all for your help. My friend had to get cancellation notice in three days after her accident and our wonderful travel agent helped with all the details. Her doctors said it would almost be impossible for her to do any traveling. She had surgery today and both surgical teams reported good results on both injuries our travel agent received final cancellation notices and forwarded to her family and they submitted right away. All entertainment reservations and excursions were cancelled - was only reimbursed for half of port charges and full taxes and that was stated. I have not been cha