Prices have dropped considerably on my upcoming cruise on Encore. I phoned NCL UK to ask about upgrading to a balcony cabin from my solo studio cabin, anticipating being permitted to do so on the basis of the current price, which would involve an additional charge of approximately £200, which I was happy to pay. I assumed wrongly! They wanted to charge me the price it would've been at the point of booking... ie £600! I thought that UK customers would receive the same goodwill gestures being offered to their US customers, but nope.
As far as I'm aware, from everything I've read on the subject, this isn't about written policy, as after final payment they don't need to do anything for anyone, but at the moment US customers are doing pretty well out of the price drops, meanwhile I now feel like I'm less important as a customer because I live in the UK.
Btw, previously I have cancelled and re-booked a cruise before final payment and lost the non-refundable deposit which I was completely aware of and ok with as it's part of the T&Cs, and it was still worth it to me. I feel like gestures of goodwill should be across the board as it's not in written T&Cs.
If anyone in the UK, or Europe, has any luck with getting some kind of goodwill gesture due to a price drop after final payment, I would be very interested to hear about it.