firsttimecruiser88

Yes I figured that was the case too ie the dinning staff mistakened and gave me the quote for the normal WMD instead of the Caymus one. And like you said I would never have signed up if I knew the full price. I will email customer relation, see if I can get a refund back. I was on Majestic Princess, they only have Caymus WMD and Chef Table, they do not have the normal WMD, however to make it confusing they also have some wine tasting events which cost $19, $29 and $35. Which is why when they told me the Caymus one is $45 I didn’t question it because the price sounds sensible compared to other things.

So I got a shock of my life today when I receive the final journey account bill. We went for the caymus winemaker dinner after being advised by the dinning line staff on the phone that it’s $45 per person cover charge. Well guess what it was $140!!!!! I wouldn’t haven’t gone had I known upfront it was that expensive (we are both not huge wine drinkers). And the 2 dinning team staff on the phone we spoke to before signing up both told us it’s $45. So just to warn you, Caymus winemaker dinner is $140 cover charge per person! I feel like I should make a complaint, but don’t even know how to. We’re already off the ship.

The first shuttle we waved down only had 1 seat and there was 2 of us, we waited for the second one and it was no problem, only 30 mins wait, and you’re surrounded by natural beauty anyways so a little wait and you can wonder off to enjoy the sight.

So I did the Nature History Tour yesterday, it’s part of Princess land tour package, prior to this I had try to upgrade for months ahead of the tour to the Tundra Wilderness but was not successful because of the horrid customer service team at Princess who were so clueless, and eventually was told that it was sold out. Anyways, read on as I have some too for you if you like me was unable to upgrade. So I did the tour, I found it to be very informative, I enjoyed learning about the history of the park and the talk about the Alaskan Natives, all was great. As the tour finished at mile 17 Primrose Ridge ready to turn around to go back, I didn’t board the bus and stayed back. I then waved down the GREEN transit shuttle to EAST FORK (which is the only route available now due to the land slide) and I went all the way to mile 43, as far as what the Tundra Wilderness Tour would have done, FOR NO EXTRA COST. Initially the day before the tour, I was going to buy the extra transit shuttle ticket, but at the Bus Depot the staff told me I didn’t have to, and can just give the shuttle driver the receipt of my Nature History Tour if he asked he would be happy to take me on. So yeah, there you go, I enjoyed my Nature History Tour and then continued on with the transit shuttle all the way to mile 43, saw 2 bears, 1 wolf, way too many caribous and the beautiful scenaries of the park.

My flightseeing from Talkeena with glacier landing was cancelled today :(. Due to bad weather. It’s been raining heavy non stop since the morning and unfortunately due to safety reason the flight was cancelled :(, and I’m leaving Talkeena tomorrow morning. Is there another good alternative from Anchorage or Juneau? I will be in anchorage tomorrow and the next day, and Juneau on Wednesday, I was really looking forward to do a flightseeing tour (plane or helicopter) ideally with glacier landing, and if there’s dog sledding that’s even better. Would really appreciate recommendations.

I hope I won’t regret this, but after all the advices on here I have cancelled the tour :(. So now I have the full day tomorrow at Fairbanks with nothing to do.

I’m in Fairbanks on 21st august (tomorrow) and have an opportunity to join a tour to the artic circle, Yukon river and aurora viewing. The tour is vey expensive (for me). What’s the chance I can see any aurora? Should I cancel the tour to save money if the chance is low.

Maybe controversial, but I’m from the UK, we’re not into this “entitled” tipping culture. Personally, I would do this: - Leave the cruise to deal with the auto gratuities that I have already paid. - For staff who has gone over and beyond and make things special: extra tips - For average service ie people just doing their job: none extra - For bad service: I’ll ask to deduct the auto tipping amount and will give reasons.

Sounds like you and I had the same experience then. I’m also in Europe (UK), don’t know if it has anything to do with that? I called their US customer service line (expensive phone bill!) but that was also no help.

Were you able to cancel? Because I tried that too and they said it’s part of the package (natural history tour) and cannot be cancelled for credit or refund.

I tried to cancel but they said that the Natural History Tour is part of my package so I can’t get any refund or credit. :(((!!

I will try to call again today, see if any luck. I called 3 times already and spoke to 3 different people who had absolutely no clue. In the end all they cared about was to upswell me the premium/plus add on, or Champaign in the room for special celebrations lol!! It’s so frustrating!

What is a CVP? Do you just call the normal customer service line?

Has anyone done this? I called princess customer service to upgrade from Denali Natural History to Tundra Wilderness and it’s so hard!! None of the staff I spoke to has any clue what I’m saying or any clue how to upgrade my booking.

Has anyone done this? I called princess customer service to upgrade from Denali Natural History to Tundra Wilderness and it’s so hard!! None of the staff I spoke to has any clue what I’m saying or any clue how to upgrade my booking.