hooked-cruiser

We have a trip on the Azura on the 23rd March and have Military OBC as well as the OBC allocated on making the booking and have as of yet not been informed that I am losing the Military side of things? Any idea as to when this took affect before I contact my agent?

As the luggage is sealed in the aircraft container at the port (Presume Barbados) by customs nobody can interfere with it until it arrives at it's destination.

I have never in all the years I have traveled to and from known of the luggage being weighed before being bonded.

I had a similar problem last year on another ship. I believe that this sort of thing has to be nipped in the bud and be reported at the time and not when it is too late.

I visited the desk and asked to see the manager and was asked to submit a written request. I declined and stated that if not contacted within 2 hours I would be making an official email complaint to the CEO immediately after the time expired.

Approximately 20 minutes later I was asked to meet the manager at a venue of my choice where the usual offering of drinks etc was made. I declined and made my comments and complaints known. The manager accepted that these were reasonable remarks and stated that action would be taken immediately.

I was again offered a complimentary specialty restaurant meal for 2 as an apology which I declined stating that this was not the reason I was complaining.

I noticed over the next few days a remarkable improvement in the manner guests were spoken too over the remainder of the cruise. Therefore my personal advice is bring it to the attention of management at the time. It is the only way of seeing if your complaint was worth while.

We have a B2B2B in July this year on the Sapphire and were told that Princes do not offer a reduction or additional OBC for this. Is this again just in the UK or does it also happen in the USA and Canada? Would be interested to know

Only last year I was talking to the captain of the ship (P&O) who confirmed at an evening function that all the ships are for sale all of the time and if the right offer is made that ship would be sold. I remember also that somewhere there is a register of ships for sale on-line and both Aurora & Oriana were on it.

I think it is a case of wait for the company itself to make announcements and don't listen to gossip.

When I first viewed CC I remember a post relating to a cruise I was going on. While in the elevator of the QM2 a few months later, I saw another person who I recognised as a poster also. We got chatting and both that couple and ourselves although we live in different parts of the World are best friends and have been now for 12 years. It is a pleasure to have met you all those years ago Mary & Randy.

Thank you Cruise Critic for this

Saw it before it was deleted!!!!

Well spotted Sharon!!!

Maybe not but at least the operators are aware now that customers are also aware of their rights. And yes it was the same company as yours!!!

I have just got off the telephone with my agent, who states that following the amount of complaints regarding the £25 fee for paying on a card they have now decided to discontinue the fee. A result for the customer I think Thank you **** for doing so.

I have just made contact with the agent and have been advised that they will examine each individual case regarding the card charge. I will be on to the accounts department in the morning and will take it from there. As I have 6 outstanding cruises this would be £150.00 surcharge for paying on a debit card. Being in the business of accounts I know what the charges are from the individual agency's that run the credit card scheme and it is no where near what this agent is demanding. Watch this space.!!! Princess may well be missing out aon a lot of money.

One of the well known internet agents in the UK have notified the customers that they now have a standard £25 "SERVICE CHARGE" for the use of a credit or debit card bur EFT transfers are free. I have 5 cruises booked with them and am seriously considering cancelling all of them before final payment and move to another agent.

We drove past the new stadium in St Petersburg this summer and it is about 10 minutes from the cruise terminal. All the advertising was in place as well and our tour rep informed us that there were 1,000's of locals already being interviewed for temporary positions to cover the event.

We are travelling on the Sapphire to the Baltic during the time the World Cup is on in Russia (St Petersburg) and wonder if Princess will show the games on TV and the MUTS?

In regards to your comment "Nukesubsailor" we live in Ireland and also have to travel to the UK to join the ship AND stay in a hotel the night before (just like you) and we DO NOT get the perks or facility to change as you do so your suggestion is nul & void in my opinion.

Never sailed on the Sapphire but have booked a back to back to back on her in July from Southampton. Even managed to keep the same cabin for all 3 cruises. Also doing the one on the 5th May.

We have never sailed on the Sapphire before but on hearing she was coming to Europe in 2018 did not hesitate to book. We ar doing a Back to back to back in July and can't wait for it.

We are doing 4 cruises on the Sapphire in 2018 one of which is a back to back to back in July. Looks as if a few new items will be in place Carpets etc. The new bed will be nice as well.

Parking4cruises everytime. We are away for 5 weeks this summer and have paid less than half what CPS wanted for virtually the same service.

Surprised you are being upgraded part way through a cruise. We are on Azura from 29th July for 14 nights?? never heard of an upgrade during a cruise unless you complain at the time?