jeandugan

This was posted in April 2023 Not 2017-

Traveling with Vantage would be a terrible decision! Their travel practices are deceptive and their customer service is non existent. A trip initially booked in October, 2021was rescheduled twice in 2022 on very short notice. The second time they canceled the trip they sent a deceptive communications saying that the trip's departure was delayed but not saying that they had instead rebooked us on a different cruise to a totally different area of the world. Only after requesting a full refund were we offered a reservation departing on the April 14, 2023 cruise with our desired itinerary. Then on March 29, 2023, Vantage canceled our reservation saying due to an inventory problem there was no cabin available for us. Although their Tour Participation Agreement states that if they cancel a cruise a full refund of all funds paid to them would be promptly made, they have never offered a full refund but always tried to retain the funds and substitute another cruise. Contacting Vantage is time consuming and rarely productive. Wait times for their customer service numbers can be literally hours. Customers are expected to frequent their customer web site to stay up to date on the status of their trips rather than receive proactive communications of changes from Vantage. Their customer web site has frequent technical glitches, Chat has limited functions and after waiting to Chat you are directed to call Customer 888 number and wait endlessly. All communications with Vantage staff start from the premise that they are in the right and you are the problem.