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Janet&David

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About Janet&David

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    Cool Cruiser

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    UK

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  1. Janet&David

    Coronavirus

    See new board. https://boards.cruisecritic.co.uk/topic/2741962-31420-due-to-global-situation-we-are-canceling-cruises-until-411/ "Royal Caribbean Cruises Ltd., our parent company, has decided to voluntarily suspend our fleet’s global sailings in support of the global public health circumstance" Voluntarily? What's the "global public health circumstance" they're talking about? Surely there isn't anything going on out there that we should be worrying about - we'd have seen something about it in the news. But at least it will all be sorted by 11 April when everything will
  2. Janet&David

    Coronavirus

    It’s sad to see many previously loyal Azamara customers questioning whether they will travel with the cruise line in future. For us this was to be our first cruise with Azamara which we’d been intending to try for while. I’m afraid that’s not going to happen now – even if we end up with some FCC we won’t be using it. I don’t think I can remember any company I've dealt with (in travel or otherwise) behaving quite so badly with regard to its customers. It’s going to be back to Oceania and Viking for us. Both have always seemed to have genuinely put customers’ interests first and Viking in partic
  3. Janet&David

    Coronavirus

    So, no Canadians (all advised not to go on cruise ships); no Europeans except Brits and Irish; no Brits or Americans over 70 or with health conditions; and no Americans at all once the airlines decide they are not going to fly almost empty planes to the States just to bring a few Americans back from holiday (as all other passengers except Brits wouldn’t be allowed into the US). So if our booked cruise from Dubai to Greece goes ahead it will just be a handful of “younger” Brits and maybe a few Aussies if they can get flights into Dubai and out of Greece. There should be no problems
  4. Janet&David

    Coronavirus

    Imagine if Azamara ran a railway/railroad. It’s 9.30 in the morning and Azamara has just found that all the stations are closed and most of the track is missing or damaged. The station announcements would go something like this: 9.30 “Everything’s fine and all services are running as normal” 9.50 “Oh dear. I’m afraid that the 10.00 train is cancelled but everything else is OK” 10.30 “Everything’s fine and all services are running as normal” 10.50 “Oh dear. I’m afraid that the 11.00 train is cancelled but everything else is OK” etc
  5. Janet&David

    Coronavirus

    Very funny, Lottie - I wish I'd thought of that! It's good to keep a sense of humour in the current situation.
  6. Janet&David

    Coronavirus

    Today I received an email from Azamara inviting me to book some “immersive” excursions on the April 26 cruise from Dubai. Prominent was an excursion to Luxor in Egypt, currently closed to tourists by the Egyptian government. I suspect that on many excursions we might be immersed in rather more than we bargained for! Looks like management in Azamara are still in denial.
  7. Janet&David

    Coronavirus

    As per my previous posts (eg post 220 on page 9), if you have booked a 'package' (i.e. flights & cruise) from the UK (or the EU) then you have a right to a full cash refund if there are significant changes to the package. Azamara's own website page on 'Key rights' confirms this: Key rights under Directive (EU) 2015/2302 is available below: Travellers will receive all essential information about the package before concluding the package travel contract. There is always at least one trader who is liable for the proper performance of all the travel services
  8. Janet&David

    Coronavirus

    It's good to see that your TA is being so upfront about the situation and options. Ours did the right thing when we cancelled a cruise last month - but they needed a little nudge. They refunded in a reasonable time everything we had paid through them and the cruise company (eventually) refunded to us the additional payments we had made directly with them for excursions.
  9. Janet&David

    Coronavirus

    Under UK law your claim would be against your TA as they sold you the 'package' (assuming you booked flights through them - either the Azamara flight service or alternatives arranged by your TA). If you tell your TA that you only booked this cruise because you wanted to visit the exotic island of Sri Lanka and sample the tea they would have no basis for arguing that this is not a major change. They would then have to refund any money you paid them and then they would have to recover money from the cruise company and airlines. There is a very good chance that your TA's terms and conditions stat
  10. Janet&David

    Coronavirus

    The timing of the port changes is a critical point. In line with Azamara's terms and conditions, if there is a significant change to the 'package' that we've booked (in the UK) then we can consider the alternative proposed and either accept it or reject it for a full cash refund. This should be true even if the changes are announced the day before sailing (although it might be logistically difficult to refuse the change at that point). The problem comes if the cruise line maintains that it is going to stick to the itinerary (more or less) but then makes changes once onboard under the usual dis
  11. Janet&David

    Coronavirus

    As US personal injury lawyers are considering class actions for cruise passengers... https://www.law.com/dailybusinessreview/2020/03/04/can-coronavirus-victims-sue-for-injuries/ ... in the UK we are preparing to send some very stern letters of complaint to the cruise companies. There was a rumour that a very senior US politician floated the idea of building a wall to keep infection out - but they couldn't work out a way to make the virus pay for it.
  12. Janet&David

    Coronavirus

    Very succinctly put, difranco - you should copyright this! I wonder what the media industry is - perhaps the magnifying glass. Not quite sure about the politicians!
  13. Janet&David

    Coronavirus

    There seems to be a surprising number of Brits on this message board! Just a reminder that as per an earlier post of mine, if you booked a cruise package (i.e. cruise and flights together - not necessarily the flights offered by the cruise company) through a TA or the cruise company's UK operation you have additional protection under UK law. If the cruise package changes "significantly" (more than a couple of ports or the start/end port) even if it is due to circumstances beyond the package provider's control you have the right to consider the alternative offered by the package organiser but t
  14. Janet&David

    Coronavirus

    The UK Gov.uk website today "provides specific advice for travellers returning to the UK from: mainland China Hong Kong Macao Cambodia Iran northern Italy Japan Laos Malaysia Myanmar Singapore South Korea Taiwan Thailand Vietnam" I'd guess that the cruise companies would use a similar list. Also today the Cruise Lines International Association (CLIA) released an updated statement which includes the following: "With strict measures in place, as guided by national and international health authorities, CLIA and its member lines do not believ
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