We embarked on our 3rd Azamara cruise in December 2022 - Perth to Melbourne. Unfortunately, we contracted COVID 7 days into our 14 day cruise and were confined to our cabin for a mandatory 5 days. After 3 days we took the decision to disembark and return home.
We were assured by Guest relations onboard we would be eligible for a future cruise credit plus credit for unused specialty dining etc.
Sadly, since January, we have made repeated attempts to contact Azamara via several email addresses, phone, Facebook and have been totally ghosted.
Has anyone else had this experience? Can anyone offer any next steps?
