Avongal

Thanks, I guess it can wait until next week. I've been calling early and asking for Customer Solutions. I've just never waited long enough to get through to them. Our cruise was the last sailing before the US dropped the need for negative testing to fly home. We were thinking once they processed people from earlier cruises they'd get to ours. Also, to the earlier posts who were quarantined in The Raddison Blu Heathrow and were unhappy with the hotel. We stayed there 10 days and were pleased with the room and service.

I was so excited to see your post with the phone number for Customer Solutions Dept. since we are trying to get some idea of when our $100 pp per day from Princess will be processed. We requested it when we got home after our 10 day quarantine required after our British Isles cruise. We arrived home June 12th. I have called the number twice today and keep getting a message that it is either after hours or personnel are busy helping other customers and to try back later. I expected to get either a queue or maybe even an option for them to call me back. How did you reach someone at that number? I've been holding for customer service on the general number, then explaining our situation in order to be transferred to Customer Solutions and finally giving up after an endless hold. So frustrating!