I am currently on the first part of a B2B on the Summit. There are less than 400 passengers on board and service for the most part has been amazing. This is one of the best dinning room experiences we have had….from the sommelier, our room attendant, to the server and even the bartender in the lounge and the concierge have been top notch. The problem I am having is with the retreat host aka the butler. Background: this is only our second celebrity cruise. The first was on the reflection and our host was amazing. We don’t ask for much but we didn’t have to. He brought our coffee every morning, snacks in the afternoon, found us several times during the day to tell us about events or to see if we needed anything. Before that we always sailed on the NCL haven about ten times and the butlers there were unbelievable every time. This cruise for the first half we are in a CS. We did not see our host at all day one. Day two was our anniversary and he apologized for day one and put a few balloons in our room. Aside from that we have only seen him once in the morning to bring us coffee and fruit (we fill out the room service card and he collects it and is prompt). We move to a royal suite next and I do not want him to go with us. I will leave him a great tip even though I am not happy with the service but I do not know if I’m being unreasonable, am expecting too much, or if we have just been VERY lucky on our last 11 cruises. Any thoughts?
