Hi Everyone,
I'm just off the Getaway and we had our first time in the Haven. It was nice, but we were surprised to have a 20% service charge added to our bill (on top of the daily gratuities) for each meal at the Haven restaurant and each round at the Haven bar (we had the premium plus drink package). There were only two of us, so this wasn't a charge added because we were a large group.
I don't know if I just missed the fine print, but I thought the Haven restaurant was included and a 20% service charge doesn't feel "included" to me, since there isn't a similar charge at MDR or the buffet. Ditto the 20% service charge at the bar when we already paid daily service charges and drink package service charges . . .and I always tip cash as well.
Are these charges new or have I been living under a rock?
BTW, the charges for dinner were around $30 (we each only got an entrée, dessert and a glass of wine each) and breakfast was $28 (I had eggs benedict, my husband had waffles). At 20%, that $28 charge means NCL valued that breakfast at $140.
Besides these charges, we came away unimpressed by the food and service in the Haven. We never saw a waiter on the sundeck and empty drink cups piled up around the hot tubs. The steaks in the restaurant were incredibly thin and my husband had to request a knife to cut a brownie dessert because it was so tough. "Priority" disembarkation took over an hour. The entire experience was a huge letdown after hearing the Haven talked up so much.