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gnargnarz

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Posts posted by gnargnarz

  1. 724651012_perfectdayatcococaymap(southbeacharea).thumb.PNG.c678a244965af774402c03e4c8c706d9.PNGI emailed RCI for some reassurance and they responded with this map and wrote, "Please find attached the Perfect Day CocoCay map, where I have highlighted the area where beach beds are located (red) and the area currently under construction (green).
    Please be assured we do our very best to keep guests comfortable and apart from the ongoing construction and we will always try to ensure our guests have a pleasant experience"

  2. Just received the following email regarding our South Beach Cabana reservation for 12/8 sailing.  I called to see if the South Beach day beds would be available as we were hoping to stay in that area. Rep told me she did not see any emails sent and our cabana reservation was not cancelled.  My CC has not been refunded yet and reservation still shows in my calendar.  Has anyone else received emails or tried calling?

     

    Dear Guest,

    We’ve been busy working on re-imagining our South Beach area and while we expected to have it ready, along with Coco Beach Club, for your sailing, we unfortunately encountered a setback due to the damage left behind by Hurricane Dorian. Regrettably, this means we have to cancel your South Beach Cabana reservation. We’ve gone ahead and issued a full refund of the cabana to your original form of payment, which you should see in the next 3 to 5 business days.

    You can continue to plan your day on our private destination at our Cruise Planner. And, please know, aside from the cabanas in Chill Island, Thrill Water Park, and Oasis Lagoon, we have many complimentary beach chairs and umbrellas located in Chill Island for you to enjoy.

    We’re terribly sorry for any disappointment this may cause, nonetheless we are more than confident you will enjoy your visit to Perfect Day at CocoCay!

    Thank you for your understanding. To learn more about Perfect Day at CocoCay, you can visit our website here

    Sincerely,

    Royal Caribbean International

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