Norski

I was finally able to talk with a person at Vantage on Friday. She couldn't give me a timeframe as to when they would be issuing our refund. Just said they were very backlogged and was taking longer than normal. Asked her what "normal" was. She finally said 30 - 90 days. Asked her if she had any idea of why our trip was canceled on the Splendor. She did state there was damage.

Our cruise on the River Splendor 5/7 was cancelled on 5/5 with no explanation. I've been checking cruisemapper.com the last 2 1/2 days and Splendor has been sitting in the same position the entire time. River Splendor current position is at coordinates 51.90218N/5.63774E en route to DODEWAARD with ETA of January 21. We were given 4 option to re-book and option 5 was a refund. We sent e-mail Saturday requesting a refund and show that it has been read but not response at this time.