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cindi53

Members
  • Content Count

    13
  • Joined

About cindi53

  • Rank
    Cool Cruiser

About Me

  • Location
    Santa Rosa Beach FL
  • Interests
    Crusing
  • Favorite Cruise Line(s)
    NCL, Carnival
  • Favorite Cruise Destination Or Port of Call
    Caribbean

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  1. I choose to cancel my cruise a day before the industry cancelled all cruises, I was willing to take the fcc. While I was on hold to cancel (they knew the reason for my call and had to transfer me) the line pushed thru an upgrade that we submitted for Haven and emailed the acceptance while I was on hold to cancel. When I contacted NCL all lines were busy and had to email for a response that I never received. We disputed the upgrade of $3000 fee with our credit card, not the fcc. The card initially did the charge back then a month later reversed it. We disputed it again saying they knowingly accepted upgrade while were waiting to cancel with the time stamps from phone recorded and emails, clearly stating we accepted the fcc just not the upgrade charge that they will NEVER be able to provide on another cruise (we were awarded the haven PH suite) The credit card company again denied it. I just want the upgrade fee back, I willingly took the fcc I’m not expecting that refunded. I’m at a loss as to what to do at this point. I’m just disappointed that this tactic was used, I really enjoyed sailing on NCL and never had a problem with any sailing or customer service, but this is just bad business.
  2. I contacted NCL to cancel through Peace of Mind 1 day before NCL cancelled all cruises, while I was on hold to cancel (1hr15min) they put through the charge for the upgrade (Haven owners Suite) we received our fcc for our cruise and got refunded for water and OBC certificates we purchased prior to sailing. We have not been refunded for Internet package and Prepaid Tips. We realized they charged us for the upgrade and disputed that with our NCL credit card, they did a charge back on 3/12. On 5/14 NCL charged us again for the upgrade and our credit card is stating we have to pay for this service we cannot and will not ever receive. We bid the lowest amount possible for this upgrade and cannot rebook a cruise in the Haven owners suite for the amount of our fcc. Now I would like a refund on then entire thing, they are making that available to anyone with cruises booked in July, why not everyone? I would really like some suggestions on how to proceed, I cannot get through to a live person, I have contacted 6 different phone numbers for NCL including the corporate office.
  3. I contacted NCL to cancel through Peace of Mind, while I was on hold to cancel (1hr15min) they put through the charge for the upgrade (Haven owners Suite) we received our fcc for cruise and got refunded for water and OBC certificates we purchased prior to sailing. We have not been refunded for Internet package and Prepaid Tips. We realized they charged us for the upgrade and disputed that with our NCL credit card (due to the fact they did it while I was on hold to cancel 3 days before our cruise and 1 day before they shut down)and they did a charge back on 3/12. On 5/14 NCL charged us again for the upgrade and our credit card is stating we have to pay for this service we cannot and will not ever receive. We bid the lowest amount possible for this upgrade and cannot rebook a cruise in the Haven owners suite for the amount of our fcc. I just want them to refund the upgrade fee not the entire fcc. Any suggestions?
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