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flukemaster

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  1. My main point which you have missed, was it was 2 days BEFORE my Deposit ( yes deposit, not full payment, the TA we use has a deal with RCCL not to charge the deposit for months) and I called to ask them about it, had at that time they told us we could have gotten our money back or made a different ship or cruise line since we would get a full refund we would have done so, but we cannot do that now with booked airfare. TP your are correct they are not responsible for our airfare, but that is why I called to make sure before we booked it. Its not like we were told a month or more about this. As I said they are still advertising the original ports. You would think they would help out in some way, but the attitude of the stupidvisior was appalling.
  2. Let me add my 2 cents worth on this. We just found out they changed our trip also, no big deal right? They stated that they have the right to change it, I get that. But I'm really pissed because I called RCCL not once or twice, but 3 times over a course of 1 and a half months after hearing that they have been changing ports, trying to confirm that ours has not changed. Each time I was told by them we were all good. We booked the trip for the November sailing back in February. But after seeing posts in here about the pod being down, I called to see if it affected us and each time I was told no. Here is where I have a problem, our deposit ( for 10 people, 5 cabins) was due on 7-22-19, on 7-18-19 I called RCCL to confirm that no changes were made, and again I was told we were good to go.( had we known we would have changed the ship and sail dates) All of our cards were charged the deposits on 7-22-19. We then book the fights and we are all set. 3 days later I receive a VM ( and so did the others) that they changed the port because of the pod being down. They offered us the option of cancelling or rebooking on another cruise,.... great, but we cannot cancel the flights or we lose Thousands of $$ and we cannot change the sailing date because of the flights. So I call RCCL to complain, that I was told by them 2 DAYS earlier that no changes were made, but yet after the deposit came due, Bamm, now the change. The stupidvisior I spoke with, could care less and would not even offer any of us anything, no OBC, a dinner, nada, just said they were sorry, but you can cancel and we have people waiting to take your cabins.(and yes, I called my TA and they said they have been getting ALOT of complains about this, but nothing they can do about it, even thought they are one of the largest TA's) The bottom line is they just do not care about their customers. You would think that since this effects ALL of the cruise dates until dry dock in February of 2020 they would tell everyone NOW about it, but NO they still have the same ports were booked with on their website as of today, total false advertising! I am going to file a complaint with US transportation dept, but I know it will not do any good, but I will fell better. RCCL.....NEVER AGAIN! Customer service at its worst! If I ran my job like they do there, I would not have one. The ships are full so why care about anyone as long as they is someone to replace you. As I said I did not have a problem if they had to change the port, but to tell all of us that we were good to go and right after they get our money and we book flights (2 days) ( non refundable) is total BS, Yes we are going, we have no choice or we lose the airfare money or put it towards another flight, but there is a $200 change fee for each person plus any change in the ticket price, so for 10 people that adds up to $2000 plus more for another 10 with new fares. Yes I'm pissed, so are the others
  3. Let me add my 2 cents worth on this. We just found out they changed our trip also, no big deal right? They stated that they have the right to change it, I get that. But I'm really pissed because I called RCCL not once or twice, but 3 times over a course of 1 and a half months after hearing that they have been changing ports, trying to confirm that ours has not changed. Each time I was told by them we were all good. We booked the trip for the November sailing back in February. But after seeing posts in here about the pod being down, I called to see if it affected us and each time I was told no. Here is where I have a problem, our deposit ( for 10 people, 5 cabins) was due on 7-22-19, on 7-18-19 I called RCCL to confirm that no changes were made, and again I was told we were good to go.( had we known we would have changed the ship and sail dates) All of our cards were charged the deposits on 7-22-19. We then book the fights and we are all set. 3 days later I receive a VM ( and so did the others) that they changed the port because of the pod being down. They offered us the option of cancelling or rebooking on another cruise,.... great, but we cannot cancel the flights or we lose Thousands of $$ and we cannot change the sailing date because of the flights. So I call RCCL to complain, that I was told by them 2 DAYS earlier that no changes were made, but yet after the deposit came due, Bamm, now the change. The stupidvisior I spoke with, could care less and would not even offer any of us anything, no OBC, a dinner, nada, just said they were sorry, but you can cancel and we have people waiting to take your cabins.(and yes, I called my TA and they said they have been getting ALOT of complains about this, but nothing they can do about it, even thought they are one of the largest TA's) The bottom line is they just do not care about their customers. You would think that since this effects ALL of the cruise dates until dry dock in February of 2020 they would tell everyone NOW about it, but NO they still have the same ports were booked with on their website as of today, total false advertising! I am going to file a complaint with US transportation dept, but I know it will not do any good, but I will fell better. RCCL.....NEVER AGAIN! Customer service at its worst! If I ran my job like they do there, I would not have one. The ships are full so why care about anyone as long as they is someone to replace you. As I said I did not have a problem if they had to change the port, but to tell all of us that we were good to go and right after they get our money and we book flights (2 days) ( non refundable) is total BS, Yes we are going, we have no choice or we lose the airfare money or put it towards another flight, but there is a $200 change fee for each person plus any change in the ticket price, so for 10 people that adds up to $2000 plus more for another 10 with new fares. Yes I'm pissed, so are the others.
  4. I checked on our room, the same room went down by $900, called our online TA and RCC and neither one said they could do anything, no OBC, nothing...…! I understand if it was $100 or $200 but the same room for $900 less. First and last time on RCC
  5. We are going thanksgiving week this year....first cruise....oh boy
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