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Vic11

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About Vic11

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    Cool Cruiser

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    Greece

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  1. I promised a review of my total Azamara experience. Here it is summarized to key points. *The pre cruise experience was not good. Many calls and posts to this forum to receive basic documents and promised credits. *Despite booking transfers to the ship directly with Azamara we were forgotten at our hotel in Venice and once again this forum and Bonnie came to the rescue. We got it sorted just hours before sail which created a great deal if stress while in Venice. We received no compensation for this despite contacting guest relations immediately once on the ship. *Did the
  2. Just an update ... after much effort Azamara has contacted us at the hotel and us in the process of resolving. Thanks Bonnie for your help. A.
  3. Hi Bonnie, I have a transfer invoice/confirmation document but it has no details regarding where to meet and how the transfer will occur. I am in Venice so not hour typical bus transfer. I will call the emergency numbers agsin this morning. No one answered yesterday! I am used to a company representative or some contact on site to provide these details and facilitate our transfer etc. especially given the premium price paid for the hotel and transfer via Azamara. The hotel says normally there is some contact to confirm the transfer is booked. A fax from Azam
  4. Great advice. Doing so now! Thanks so much. A.
  5. Bonnie... can you please call me providing the contact email and phone number for the Canadian lead responsible customer relations in Canada. Only this level of approach is acceptable at this point! Any pre discussion with this individual on your behalf is anticipated and appreciated so an informed discussion can occur. Time is of the essence as our pre booked, pre paid Azamara $ 225 dollar one way hotel to pier transfer is still not confirmed less than 12 hours due to providing this sevice. (See previous two day blog posts of trying to get this resolved with no resol
  6. BTW ... as suggested ( with thanks) we have asked the hotel if other Azamara cruisers where at our hotel but due to privacy this was not shared. No obvious connections unless we stalk the lobby! LOL! We will get to our ship ... but so stressed .... this is just not acceptable. Thank goodness we have no further bookings on this line. I have never experienced such shameful service. A.
  7. Thanks so much to all of you. It is truly appreciated. Your support while away from home and dealing with this defys our thanks! This is so stressful but mirrors our experience with Azamara pre departure at home! So sad it continues. We will persevere. But honestly... I have spent 30 plus hours of my own time getting a final paid invoice, OBC sorted out and credited, final accurate cruise documents including documents for the now in jeopardy cruise transfer ...etc., etc., etc,. The amount of my time chasing Azamara is ridiculous for things a basic cruise line competentl
  8. Thanks all. To clarify ... I booked the hotel and transfer directly with Azamara. Prepaid both when I booked the cruise. (Just added an additional day on my own). I have just returned to the hotel after a day in Venice and still no contact from Azamara. I checked with the hotel and they said normally Azamara faxes documents to the hotel to authorize the transfer. No fax has been received. Bonnie ....are you there to help! I have called the emergency numbers provided on the transfer invoice Azamara issued to us but no answer on both Italy based nu
  9. Hello, We are currently in Venice and are joining Pursuit tomorrow. We booked our hotel and transfer directly with Azamara. We came in a day early ( booked our own hotel for a cnight) so did not expect any greeting at the airport. However, we are now well into our Azamara booked pre cruise experience and have not had any contact by a company representative either in person by email or message at hotel? Wondering if this is the norm? We travelled this year with AMA waterways and the experience was much different. A in person AMA rep resentative toured us
  10. I was reflecting on the total Azamara experience to date not just the fitness episode. Appreciate your comments however my comments stand as written. A.
  11. I am so trying to be kind. I have had such troubles just getting on the boat (dealing with Azamara corporate) that the lack of suitable exercise equipment for our June10th 2019 B2B cruise is just truly an insult. What the heck will be in the gym that is worth using? This could be the best cruise experience in the world but I will not ge booking ever again with Azamara. Honestly...I cruised with AMA river cruises in March and their wellness program was amazing Azamara you should be ashamed! At this point, I would be asking for financial compensation, but given recent dealings on a multitude
  12. Just saw the post re the spin bikes. Those are less than satisfactory as well? Getting very nervous about our upcoming B2B cruise. Hope the experience as a whole isn't lacking. I love my gym time and especially want to enjoy it on my vacation. Yikes. A.
  13. Are you kidding me .... replace the rowing machine right away! How can you claim to be a premium line and let broken substandard devices or equipment of any kind linger? My hubby and I use the rower at least 3 to 4 times per week. Come on Azamara... A.
  14. Thank you (once again!) Bonnie. Just received updated cruise documents with vouchers for the hotel and transfers! Ready to go. Here's hoping all the wrinkles are worked out and the cruise meets expectations. I will post our experience on return. A.
  15. Hi Bonnie, Booking Reference is 3171320. I have not heard anything back after my call today. With thanks. A.
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