mhall812

1 hour ago, Ourusualbeach said:

Wow, that's cutting it close.  I would make sure to mention that so they can rush it through or grant an extension.  just make sure they note things on your file and if you can get them to send you an e mail confirming.

 

original date.

I spoke to Royal and they extended my FCC and I have to book within 6 months to use it. Thanks for all of your help!

@Ourusualbeach Thank you for keeping us all up to date! You have been terrific answering questions and helping us navigate through these uncharted waters!

My cruise is supposed to leave on Saturday. If we cancel, I understand the new policy is we will get FCC for the monetary amount expiring in 2021. Our FCC we used will be reissued with its original expiration date. The original expiration date is April 3, 2020. 

Will I receive the FCC before April 3 to be able to use it? If so, if I book a cruise for the end of March and cancel under the cruise with confidence policy will I get it all back in FCC for expiration 2021 or will it still have the original expiration date?

1 minute ago, Merion_Mom said:

 

 

Are you 100% positive with this information, Ken?  I'm only asking because someone  on FB asked this exact question, and I will tell her this, if you are sure.

 I spoke to Royal on the phone today about this situation and they did indicate FCC will only be issued if the whole reservation is cancelled. She did say if one person cancelled, the other person wouldn't be charged a single supplement fee, but they would have to do something in the system to make sure you wouldn't be charged. Seems easier for that person to be a no show as they won't get a FCC anyway. 

Update: After 2 hours on the line, a customer service rep informed me that if passenger A cancels, I will not be charged a single supplement (but they would have to do something in the system on their end); however, passenger A will not receive any FCC. They said to receive FCC under the Cruise with Confidence policy, the entire reservation has to be canceled. 

She said if we did cancel, the FCC would be given as amounted indicated by the invoice .

@Ourusualbeach   If passenger A cancels under the cruise with confidence policy, will passenger B be charged a single supplement fee?  I feel like I'm SOL. If I cancel, I will only get a small amount of money back in FCC (because a large portion was paid using FCC), but if I go (my cabin mate is planning to cancel), I will have to pay a significant amount of money if the room gets repriced and I have to pay the difference. 

30 minutes ago, Ourusualbeach said:

13) What if I decide to cancel for the Future Cruise Credit and I already had an FCC on my reservation?

• You're in a unique situation, since you used a credit. Your original Future Cruise Certificate will be considered redeemed and used. You'll receive a new Future Cruise Certificate based on the cruise fare in penalty in your current booking. You're forfeiting your old credit, so you may want to wait to decide. We are optimistic that things will be more stable.

Thank you for answering my question! Where did you find this?

If I booked my cruise using FCC and cancel under Royal's new Cruise with Confidence policy, will I receive a new FCC  for the FCC  and monetary amount I paid or just the monetary amount? 

Hello,

I am will be sailing on Symphony in March. My cabin mate may have to back out last minute. She paid for a large portion of her cruise with FCC. If we change the name to someone else, I understand the FCC will not be able to be used. However, will the cruise fare rate get repriced to the current going rate? Or we will just be on the hook for the cost of the FCC?

Any insight would be greatly appreciated!

How wide are the doors of boardwalk balcony rooms? I will be traveling with someone who now wants to rent a scooter for our cruise next month. There are no accessible rooms left, and she does not want to switch rooms. Will a standard electric scooter fit in room 8297?

Thanks for your help!

I have this exact issue.

The party that reserved via TA cannot be combined with our other reservations. I've spoken to multiple customer service agents and they basically have said there is no way to combine them to make reservations via cruise planner, but they can see the accounts are linked for MDR reservations (the TA has called to get them linked). 

I emailed Dining about getting a table reserved for Solarium Bistro all together instead of the 2 reservations we had to do separately. This was their response :

"As for the Solarium Bistro and dining packages, you will be able to make the reservations for only A&B at the same time but because C is reserved thu a group that will not allow you to make reservations for all 3 at the same time. Reservation C can indeed make reservations online but will not be able to reserve all 3 reservations at the same time. I'd suggest you contact our Pre Cruise Planner department for assistance with reserving all 3 reservations"

I contacted precruise planner department and this was their response:

"We are pleased that you and your party chose to sail with us. In order to link your dining times; travel agent bookings, the guest Travel Agent must call in and set up arrangements. You are able to link your dining however the other guests must agree. Please have them call in and confirm their dining with you. I will also not your booking that you are requesting to dining with the other bookings."

The TA has already called twice and linked our reservations together, so I am not sure what the next step would be. I'm hoping that we will be able to get it figured out on the ship since specialty dining reservations need to be made on the ship anyway. 

12 hours ago, Biker19 said:

I don't remember a table that seats more than 6 in there - they don't have big tables like in the MDR.

I didn't even think of this. Thank you. 

9 minutes ago, Host Clarea said:

My experience has been that there's an option to add others from another reservation, and all you need is the name and reservation number.

I thought so too, but then I get this error when I try  " unfortunately, these reservations may not be combined to create a single reservation. Please proceed to make separate reservations for each party “

4 minutes ago, Host Clarea said:

With regard to shows, you are not selecting seats, only a spot in the show venue, so it does not matter if you make all the reservations together.  If you know the full names and reservation numbers, you can get into anyone's Cruise Planner and make show reservations.

The shows I’m not concerned about. That’s exactly what I ended up doing since there aren’t assigned seats. However, my concern is more with specialty dining. For example, solarium bistro, I can book a table of 6 and a table of 2. My concern is when we board there will not be a table available to accommodate 8. 
 

I’m also curious as to whether the response from the Royal Caribbean rep was correct. Seems odd to me that we can link reservations for traditional dining but not for anything else. 

10 minutes ago, Host Clarea said:

If you are all in My Time Dining, there's no arrangements to be made to sit together, just show up at the same time.

 

If you are all in Traditional (fixed, same time) dining, then request your table for 8 via rcldining@rccl.com about 3 weeks before the cruise.  List full names, stateroom numbers, and reservation numbers.

 

If you are not all assigned to the same type of dining, get that fixed first.

we are all linked together for Traditional Dining. However, for cruise planner purchases we are not. I cannot link specialty dining, shows, excursions, etc purchases for the reservation made with the travel agent to the other reservations. I do have access to each reservation  when I log into cruise planner 

Hi,