Sodashire

Good morning Jeff

very many thanks for your response. I shall certainly put the ball into motion on Monday. Silversea land side management has been in a serious decline over recent years. I personally think it is arrogance on their part. However they seem to forget that it is us cruisers who actually pay their wages.

On a separate note do you still have your faithful ‘Helga’ (the car for those who do not know)?

Les and Silver Spectre see my post of today under the data breach headline

Not having any luck with a response from Silversea re the data breach. I have tried calling the so called dedicated telephone number advertised in their email several times over the past days. Comes back as number not recognised. I tried again today and it is working. Yipee I thought. Female answered and I was informed that she knew nothing about it. I asked to be transferred to someone who did. No,  came the answer she was unable to transfer me!!! Alarm bells are starting to ring in my ears and I am considering talking to my solicitor. I have many questions the top one is why has it taken so long for management even to acknowledge there was a problem. Yet again it shows poor land side management. No doubt they have little time for us clients as they are so busy enjoying themselves on board the ships

Anyone else get this email?
 

Rather late in owning up Silversea management 

MBP&02/0.  There is a small independant TA 70+ miles south or you in an industrial coastal town, run by two brothers who only specialise in cruises. Always had excellent service from them even in lockdown

Jeff. Great to have your food pics back,  please continue as you used to do. One can just about smell and taste the food without having to do all the slog of buying, preparing, cooking and cleaning up afterwards

Hello Jeff.

As usual, you will have hit the nail on the head. Silversea management landslide around the globe, needs to follow in the footsteps of those at sea. Always communicate with your clients/guests the good and the bad news. We are all human, mistakes happen, but you have to be honest. No proper communication is a fault that will always snowball and come back to haunt you

Great to see you back. How about some food pictures. I am sure we were not the only ones that drooled at the mouth when looking at them

Whilst I appreciate that everyone has their own opinions and expectations and perhaps it is that we was brought up in an era in the UK where management cared for their customers. After all without customers they would not have a job. So we had just expected a communication from top brass explaining exactly what had happened and to reassure us that no personal data had been compromised. After all they are well equipped to do mass mailings. We have several friends who do not even look at this board either, so literally had no idea what was gaining on.

Observer… we were on the Shadow that ended in Recife and eventually got on the charter plane taking the UK and rest of Europe guests that landed at Heathrow. There was NO  top brass or anyone employed by Silversea to greet us etc at Heathrow. They just employed their land agents Intercruises to ‘greet’ us and give those with onward flights details. No food or beverages either.

However Observer we do agree with you about ‘excursions included’. There should be an opt out.

Like some  who have already posted in various Silversea threads we also do not do Facebook or any other of the social media outlets. Cruise Critic is the only forum where we can gain any information (and a little fun). We all know that their system has just come back on line after a number of days being off line. I am sure I am not the only one who has waited for an email/letter through the post from Silversea top management with an apology and a FULL explanation as to why ‘they’ took it it down (I know from this board and from Silversea first page of their web site, after several days of no information, they said closing down the website was their own doing). 
We have felt for a number of years that the ‘top brass’ in the Silversea have had very little regard to their very loyal client base. This is the complete opposite of what one experiences on board from Officers, crew and clerical staff, all of who go out of their way in communicating information(good or bad) from tours to missing laundry, to change of itinerary etc. It would have taken very little (in this day and age, pressing a few buttons) to inform and put at ease their clientele. Then when the system was back up and running as it has been for a couple of days to send out a letter fully explaining the situation that caused them to close it down for a considerable time and to put at rest the concerns of their clientele about a possible breach of data etc.

Poor show Silversea management.

Remember when there were passenger lists

Also from the early days Silversea in their all inclusive gave out packets of cigarettes. Only three types Dunhill reds, Marlborough and Camel, along with the matches. Available from all bars

Spinnaker. Same as the silver boxes the document folder. Age either from Wind in 1995 or Cloud in 1996, I cannot remember which. Now Inkeep various size batteries in it.

 In those days the document folder was made from high class leather.

in Terry’s photo of high tea you can see Jorge in it. Such a pity he left the company.

Before the silver boxes there was the larger still blue box

Before the silver box, there was the blue box, even bigger than any of the silver ones

In the early years of Silversea they did include an ‘Silversea Experience’ ashore on the vast majority of cruises. The vast majority of these were excellent and often unusual. I would love to see this back

To Queserasera.  If my memory serves me, when you first tried to do the Roast Potatoes you showed an image of them. You need to take the skins of them prior to part boiling. I think this is where you are going wrong. 

Under a different heading yesterday I wrote that it is U.K. and EEC law that it is illegal not to get a full CASH refund. So Silversea London should take heed of this before getting involved in court actions

Has anyone heard anything about refunding our fares, flights etc for the cruise to nowhere?

We left last night at about 7.30pm from the ship. Had to wait until all three coaches were full. I mean full. Then we had the full convoy of police cars, dozens of police on motor bikes etc. En rout to airport they had closed all road large and small that would cross of or go our route to the airport. As we left the dock gates even though night had fallen lots of tv crews and joe public taking phots. We were in masks and gloves. Another set was also given to us when boarding the plane. On arrival at the airport coaches pulled up to planes stairs. We were not assisted with our carry on baggage and a number of guests really struggled with the steep steps onto the plane. We had been given our seat allocation with the return of our passports. We were to,d before leaving the ship that we would all sit in economy and that the crew would not help or serve us. On our seats were two sets of snacks that included water bottles and very small juice plus a thin blanket. No head phones so a very boring flight. They did try to seat us a seat apart. 
on landing at Heathrow we were told that we would go through border control and heightened health checks, before collecting our bags and then to proceed into main terminal where Intercruises would then give us all our future flights either within the U.K. or to the continent. Ship side had no idea of our onward travel arrangements so somewhat difficult to make arrangements for pick ups at our final destination. Moss was also on our flight including voices of Silversea.

Although already said hats off to the Captain, Officers and crew for their continued high service and politeness in very difficult conditions. As our coaches left the water tankers were still delivering water 24/7.

whilst waiting in our suites for the sound of  the phone to ask us to proceed to deck three, an announcement was made asking of on the USA flight that was due to take off at 8am this morning Brazilian time there would there a guest that was a medical doctor?!

Incredibly when we arrived at Heathrow there was no check on our health at point at entry even though we were a charter flight that was known to bring passengers from a Risk/isolation and all wearing masks and gloves.

we are now T home, so relieved to be back with the great work of our Embassies and others

We are from the U.K. but have had no such phone call. On boarding we were asked to fill in a questionnaire as to how long we had been in Brazil and where we stayed. Before leaving the U.K. we had to state where we had been for the previous 15 days

Moss just announced with immediate effect suite attendants no longer allowed into suites. If we need clean towels, toilet paper etc. We have to ask and they will provide at the door

Captain just announced nobody has requested medical assistance since to the two passengers were disembarked. But no further news. But appreciates the efforts of both crew and passengers 

I would like to give a big thank you to the Captain, Officers and all the crew for still going to the limits and beyond. As from tonight they have implemented a new way of ordering and receiving food. It means that the hot dishes are starting to arrive with heat still in them. The CREW continue to be polite, professional and efficient in these ever awkward and challenging times. When you consider that they too will have worries about the family back home and their future contracts. Silversea to date have always looked after their crew and to date it has been a pleasure to board again and again seeing crew members still with Silversea and indeed some of their children coming into the family. This, and this alone is what Silversea is all about. WELL DONE OFFICERS and CREW in this very challenging time. When normality resumes sailing again with Silversea will be a priority.

Just got form to fill in if we need to request medicine that we may run out of in the next 14 days. Asking for GP and Pharmacy details and list of medications taken plus allergies. Implies we maybe in for the long haul

Captain just announced result of second person has been negative for the virus. Both results on first Canadian man are positive. So still to be prudent and careful. Protocol is still in force