shadow1972

57 minutes ago, rkelly21 said:

Is the Pearl still sitting in Barcelona to fix repairs?  I was on the Transatlantic on 4/28/19 and the Norovirus was rampant. Since then i think it's done a few cruises then pulled from service. I would really like to know if this problem has been fixed. 

PROVE THE NOROVIRUS OR STFU.  And don't delete this post like you did the previous one where you couldn't prove it.

3 minutes ago, richstowe said:

I am one of those doubters .😁 Happy to hear they treated you properly  and kudos on your fine attitude . Forgive my attitude as I continue to wonder what their compensation policy will be for those with upcoming affected cruises .

I can also confirm that the compensation was quite good.  A little long for the actual refund to appear, but they did say 7-10 business days and mine just came through today.  The credits showed up last Friday.  Considering the number of guests compensated, totally understandable on the turnaround time. 

50 minutes ago, rkelly21 said:

Let's hope they stayed on port long enough to contain the Norovirus. It should have been enough time. We will soon find out. Happy voyages to all.

 

I find it funny that nowhere have I seen anyone complain about being ill during this voyage.  Can you show me the reference materials that you are consulting regarding your baseless claim of Norovirus?

14 minutes ago, richstowe said:

Any Pearl updates ? I haven't read anything new for 3 days . 

To the best of my knowledge, she's still in Barcelona.  She went out on a test run last night, did a couple of loops and returned to port.  I heard she got up to 23 knots...but I haven't confirmed that.

8 minutes ago, sverigecruiser said:

 

Good.

 

I know that I can be argumentative but don't think I was that now.

 

We all can be depending on the situation 🙂  I just don't appreciate people trying to minimize other people's emotions.  We're allowed to feel the way we feel.  For some, this cruise was a honeymoon, or a long awaited bucket list item.  For others, it may have been a run-of-the-mill vacation in the Mediterranean.  Some people used up their entire year's worth of vacation time only to find out they now can't go.  So saying "devastated"...yeah...I get it.  No, it's not the same devastation as terminal cancer, but why does it have to be one or the other? We are complex beings with complex emotions.  That was the point I was trying to make.

1 minute ago, sverigecruiser said:

 

I don't know if you are talking about me. I only commented on the price. Why say that a decent 3-star hotel cost $300 when many rooms are available for around $100? I know that most rooms cost more than $100 but MANY rooms cost much less than $300.   

 

I know that searching for last minutes accomodations outside their comfort zone isn't easy for everyone but I only commented on the price, nothing else.

 

  

No, it wasn't a direct response to you.  It was just a general comment.

Begin rant~ Why do people enjoy being argumentative?  Not everyone deals with adversity in the same way.  Some people may be comfortable searching last minute for accommodations (in a foreign country, out of their element/comfort zone) and making the best of a bad situation, while others may in fact be, yes, "devastated".  Get over it.  No need to be nasty or rude or comment on peoples actions/reactions and shame them for feeling the way they do.  Let's just be kind, compassionate human beings and be good to each other. ~end rant.

3 minutes ago, NLH Arizona said:

Wonder why some don't want others to know what they got, when complaining.  There was a post on FB with a person complaining that NCL was not paying for their hotel, airfare, etc., making it sound like they were not getting anything.  Another post said they couldn't believe that NCL didn't give them anything, only offering apologies.  I posted that they got a complete refund, hundred percent future cruise certificate and the three hundred for transportation fee and the original poster deleted my post.  I think in this instance, the offer was good, so I really wonder what the poster didn't want folks to see it.  Oh well, maybe they are looking for more.

I don't know about the FB posts, but I CAN confirm that a full refund was applied, AND 100% future cruise certificate was given.  In fact, I've already applied it to my upcoming cruise on the 21st. The coupon literally showed up in my account today (you have to call NCL to check/book).  As far as the $300 goes, that's a claim that will need to be submitted after the cruise (at least that's my understanding). 

2 minutes ago, boxall said:

Where is the best spot to get official NCL info? Travelling on the 28th. 

Unfortunately, nowhere.  And I'm not being a jerk.  I've been on the phone with NCL on and off for 3 days now.  Nobody knows anything (or at least their not saying anything), and to try to talk to a supervisor can take over 20 minutes if you're lucky...or...none are available. 

1 minute ago, cruisingnewtoit said:

Oh I thought  the ship was going make it to Rome the last stop. Has NCL announced if there will be any compensation for the pax onboard?

I believe they're getting either a 50% refund or 50% of their fare applied to a future credit...can't remember which one.  I think it's the refund.

5 minutes ago, Wheeling TravelingMom said:

I am so sorry for everyone that is experiencing delays/cancellations. It's awful but as someone who just got off the Pearl on June 22 I can say you may be better off. We had a terrible experience with NCL and won't ever be cruising with them again. So many of the crew members we encountered just had such an attitude that they couldn't care less, it will be interesting to see how they deal with this! 

That's interesting.  I had the exact same experience on the Spirit last summer.  In addition to that, our cabin had this odor of raw sewage every day.  We complained about it and after 3 attempts of fixing it, their solution was to pour deodorizer down our drain every day.  That ship needs to be decommissioned!  We weren't going to cruise with NCL again, but we had a credit with them that we needed to use.

4 minutes ago, Birdie And Sue said:

"I just received a robocall, and have confirmed this with my NCL cruise consultant that the 13 day Greek Isles & Italy from Rome has been cancelled due to unforeseen mechanical problems.  Way to give us a few days notice NCL."

How is "way to give us a few days notice NCL" not a complaint?  I'd be upset too, most anyone would.  The point that I (and several others) have made is that there was no way for NCL to give you advance notice of an UNFORESEEN event.  It suck that your cruise got cancelled.  However it is rather silly to complain (or make an editorial comment) that NCL did not give you more notice of an unplanned event!

I hope you and everyone else who was scheduled to sail that cruise are able to find an alternative vacation and enjoy it fully.  you have a great day as well.

As I explained to you already, it was a comment that was made under anger and frustration.  If you CHOOSE to take it as a complaint, so be it.  No need to go back and forth.  I have explained the intent of my OP; let's put it to bed.  Thank you for your well wishes.

1 hour ago, Birdie And Sue said:

Why are you inferring that I have no understanding or empathy that someone is upset that a cruise got cancelled.  The OP's  major complaint was about getting short notice  I would be upset as well, however I would not be so silly as to complain that I got short notice of an UNFORESEEN mechanical issue.  Others have pointed out the exact same thing.

AS the OP here, that was NOT my major complaint.  In fact, the OP was not a complaint.  It was a notification to other cruisers followed by an editorial comment if you will as I was rather upset, angry, and frustrated.  Thank you for assuming that my OP was a complaint.  Enjoy your day.

Just now, richstowe said:

True but don't forget most cruisers are conservative and risk adverse . 

Plus many make pre and post cruise plans which may not be alterable. With suddenly no cruise as the

filling in this sandwich , it makes last minute cancellation very hard to plan around . 

And let's not forget about budget.  Some travelers may have very little room left on their credit cards after booking this trip.  It could take up to 7 days for the refund to occur.

12 minutes ago, HuliHuli said:

"Commenting" that it is a problem that cannot be fixed in a couple of days is quite different from posing it as a question.

 

As a professional aviator I have had to land with as many as two of four engines malfunctioning/failed.  I was thankful for the "redundancies" of my aircraft, but would never take-off with a non-functioning engine.  Just look at what resulted with the Viking Sky cruise ship that had to be evacuated off the coast of Norway when something as simple as low oil levels led to their complete engine failure.

 

And I have cruised where we did not go to any single port of our original 12-day  itinerary so I do understand the frustration.  All affected passengers have been dealt a lousy hand and I hope it does not sour them on taking future cruises!

Forgive me for using a period instead of a question mark.  I thought that by saying "how big is...." implied the question.  My apologies if that was unclear.

8 minutes ago, HuliHuli said:

Let's see - The Pearl is

• 93,530 Gross Register Tonnage
• 965_ft Overall Length
• 125_ft Max Beam
• Built in 2006 and Refurbished in 2017
• Loaded with sophisticated engineering propulsion and technology including two ABB Azipod azimuth thrusters, 3 × Brunvoll bow thrusters, and a complex electric propulsion system.  (https://vesselregister.dnvgl.com/VesselRegister/vesseldetails.html?vesselid=26307)

Clearly it is just not as simple as changing the tires on your Toyota Corolla.

Thank you SO MUCH for explaining that to me.  I would never have guessed that a floating hotel would be more complicated than my Toyota Corrola.  And just to be clear, that was sarcasm in return.

My point was that cruise ships have redundancies...at least that's what they keep highlighting during episodes of "Mighty Ships".  I was just commenting that it had to be a very serious problem that they can't get it fixed in 2 or 3 days. 

Oh...and clearly you've NEVER been upset or frustrated over a ruined vacation...so thanks so much for the empathy.

1 minute ago, Birdie And Sue said:

 

What part of UNFORESEEN do you fail to comprehend?

Why did you feel the need to comment on this?

1 minute ago, letiha said:

We have flown from Australia. In Paris now and due to fly to Rome in the morning. Trying to make alternate arrangements, the final kick in the teeth is our airline has just cancelled our return flight home.

Oh no!  So sorry!!!  It's gearing up to be the vacation from hell! 😞

1 minute ago, El168 said:

Im currently on this stupid ship and we are stuck in Barcelona.  We already missed one port and tomorrows been cancelled.  We might have to fly home now😭

Sorry to hear this!!  Any inside information you can share with us about the issue?

4 minutes ago, mickeyfanz said:

We are already here in Europe and have non-refundable days on Amalfi Coast after the cruise. We are stuck and I need to figure out a plan for 2-weeks last minute. All of that planning for nothing - we are devastated and don’t know what to do!

Sorry to hear this!!!  Are you in Rome?  Can you maybe go to the pier and see if an NCL agent can assist you?

8 minutes ago, BourkeBlogs said:

Not really, we will need to check about time off work. Also we booked flights separately so we could use a local airport so we will need to find new flights which at such short notice are significantly more expensive. 

😞 Sorry to hear this!

Well...since you're getting the amount refunded, and already have the time off, what about a holiday in Rome (or surrounding area)?  Make lemonade out of lemons!  Or maybe a different cruise line with similar dates?

2 minutes ago, BourkeBlogs said:

We were on this cruise and no call just an email to say it’s cancelled. Gutted is an understatement.

Totally understand!  Are your dates flexible?   Given the above post, we're looking at an 11-day Greek Isles & Italy from Rome now on July 21 aboard the Jade.

This just in:

The following notice contains important information regarding Norwegian Pearl's upcoming 13-day Greek Isles and Italy sailing departing from Rome on July 5, 2019.

Dear Valued Guests and Travel Partners,

Due to an unforeseen mechanical issue, we regret to inform you that Norwegian Pearl's upcoming Greek Isles and Italy sailing from Rome on July 5, 2019, has been cancelled. We sincerely apologize for the inconvenience and disappointment this unanticipated situation has caused and appreciate your patience and understanding.

A full refund for the sailing, less any travel protection premium, as well as any pre-booked shore excursions through Norwegian Cruise Line, will be automatically refunded to your original form of payment. Please allow up to 7 business days for the refund to be reflected.

We understand the disappointment this unexpected situation has caused, and to demonstrate our gratitude for your patience, we will be extending a 100% future cruise credit of the cruise fare paid as well as covering airline change fees of up to $300 per person.

Again, we apologize for this inconvenience and thank you for your continued loyalty. We look forward to welcoming you aboard one of our beautiful ships soon to provide you with an exceptional vacation experience.

 

9 minutes ago, msidescooter said:

 

Better to give you notice now than wait until the 4th when most flying in would be en-route or already there.

Agreed.  what I don't get is how big is this problem that you can't get it fixed in 3 days.

6 minutes ago, kodesthemoose said:

OMG - friends just flew out to Rome this am 😞

Sorry to hear that.  We're scheduled to fly out on Thursday.  Trying to figure out what to do with the flight now.