Oceania cancelled our February 2022 Santiago to Buenos Aires cruise a few weeks ahead of time. Ok, no problem. But we had used a future cruise credit from the payment we had made on a 2020 cruise that was cancelled. Oceania has declined to let us use that future cruise credit on our next cruise, saying it had to be used by the end of 2022. Hey, we planned a cruise in 2022 - YOU cancelled it!! We also paid for excursions and upgraded premium airfare, neither of which we got to use. Did Oceania give us our money back. NO, they did not! Our Oceania rep asked her supervisor more than five times to call us, and he never did. We wrote a letter to management, and they never responded. There are a lot of cruise lines out there. Pick one that has integrity. Oceania decided they'd rather pocket our two grand rather than have us as a customer for life.
