jmpsportsmom

Today is 3/29, and we have not been refunded yet. I called again, waited on hold, gave all the information, they put me on hold again, only to come back and say I had to be transferred to guest services. I told the agent that guest services never picked up last time, and she said they there were 12 agents waiting to take calls. They never picked up. I stayed on hold for 53 minutes. I’m going to go to my credit card company and file a dispute. The amount is accumulating interest. We are sailing in May, and we have always had nice cruises with Princess, but this experience has been ridiculous and stressful. It’s difficult to stay on hold for extended periods of time and get nowhere.

We booked EZ air flights and cancelled them well within the timeframe to get a full refund. The date of cancellation was 2/8/23. Today is 3/19, and I have yet to receive a refund. My credit card is accruing interest doe to this increase in my balance. I’ve tried to call, spoke to one person, they transferred me to another, and I waited on hold for 45 minutes but had to hang up. This is not right. It states in the policy of EZ air you will get a full refund. We are Ruby members but this is making it doubtful we will book again with them. Their ships are beautiful, but this is maddening.