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ba5eline

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Posts posted by ba5eline

  1. 22 hours ago, Ken the cruiser said:

    Then it took another 90 minutes to go through the checkin process. The main cause for this horrendous delay was that the embarking passengers associated with all 3 ships were being processed through the same cruise terminal, where normally there is only 1-2 ships in port on any given day! 😱 

     

    Sorry to hear it took so long for transport and check-in.

     

    May I ask if you had to stand for most of this 90 minutes of check-in or were there chairs along the way?

     

  2. Everybody I've talked to on chat and via voice have been pretty terrible so far. Online chat agents keep saying they can't do anything to help me because the system is down - which feels like every single day or they have to escalate the issue but can't provide a reference/case # NOR will they call me back/email me back about the issue. Often they tell me to call in..... but on the phone, it's noisy and they don't speak English very fluently or have comprehension issues. This ultimately results in a lot of frustrating miscommunication.

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