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CrucianGal

Members
  • Content Count

    849
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About CrucianGal

  • Rank
    Cool Cruiser

About Me

  • Location
    Houston Texas
  • Interests
    Travel, SCUBA, Fashion, Reading
  • Favorite Cruise Line(s)
    RCI, Celebrity
  • Favorite Cruise Destination Or Port of Call
    Mediterranean

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  1. Our friends just booked directly with Royal Caribbean for a cruise this month. They chose the option to have Royal select their cabin within their desired category. They found out that they are assigned a handicap cabin. They are a couple who are both very tall so having lower counters is not suitable for them. What is so disappointing is that RCCL is not willing to do anything to accommodate them within their category. If they had been told that a handicap cabin was going to be their assigned cabin they would have not booked. They were willing to take their chances on cabin location but never expected to have been assigned a handicap cabin. Now their only option is to pay an exorbitant upgrade . As someone who has cruised on RCCL many times and always had a wonderful experience I am very disappointed that the company is not willing to assist our friends (especially since we recommended RCCL to them) Both my friends and I understand that handicap cabins are definitely needed on cruises to accommodate those that need them and in no way am I disparaging these cabins, just feel that RCCL should have been upfront about letting passengers know this in advance of booking. Has anyone else had this happen to them and was there an ultimate resolution?
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