Jump to content
Cruise Critic Community

TFFREDDO

Members
  • Content Count

    6
  • Joined

About TFFREDDO

  • Rank
    Cool Cruiser

About Me

  • Location
    USA

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. The point is that quality, responsible cruiselines, like all of those noted in the cruise critic citation, have cancelled almost everything in Asia. Azamara is putting profits over its customers' health risk by forcing them to even consider travelling to Singapore, which has been as hard hit as Hong Kong.
  2. Everything I just posted to you represents direct quotes from the Cruise critic citation from today at 945AM. How you can conclude that all of these cruise lines offering refunds, some with incentives on future cruises is the same as what Azamara is offering is beyond bewildering. I can only assume you an apologist sent by Azamara to try to make their egregious behavior seem ok.
  3. Read below and you should be angry. https://www.cruisecritic.com/news/5016/ From the website Cruise Critic.com, the updates say………. Even Azamara's sister company Celebrity is doing refunds. They have posted that all booked passengers on Celebrity Millennium will receive refunds, plus 25 percent future cruise credits, as well as refunds of any excursions and onboard packages. Those with air travel and hotel booked through Flights by Celebrity will be refunded automatically; people with independent air arrangements will receive up to $300 per person reimbursement for any airline flight change fees incurred. Costa is offering passengers are eligible for full refunds, or they can choose alternative sailing dates before the end of 2020 with $50 onboard credits. Chrystal has posted that all guests scheduled to embark the Crystal Serenity on the above dates will receive a 100 percent refund of the cruise fare paid along with $500 per person for air consideration. As a gesture of goodwill, guests will also receive a Future Cruise Credit (FCC) of 25 percent of the base cruise fare paid. The FCC can be used on any of Crystal’s experiences including Ocean, River, Yacht and Expedition for voyages commencing on or before December 31, 2021. Port charges will be refunded to the original form of payment made. Cunard is offering refunds Holland America has posted all passengers on affected sailings will receive a full refund, a 25 to 50 percent future cruise credit (depending on the departure date) and reimbursement of cancellation fees. Norwegian has posted that all Norwegian Spirit sailings from December 21, 2020 through March 12, 2021, scheduled to operate in Asia have also been canceled. All cruisers booked on these sailings will receive a full refund, along with a future cruise credit worth 10 percent towards their next cruise. Norwegian will also cover up to $300 per person for any air change fees. You can submit your receipts at www.ncl.com/case-submission. Oceania has posted Oceania has canceled all cruises in Asia through June 2020. All passengers booked on canceled sailings will receive a full refund along with a future cruise credit, valid for any 2020 sailing, equal to 25 percent of the cruise fare paid. Even the parent company Royal Caribbean has canceled 10 China and Hong Kong sailings on Spectrum of the Seas through March 21. Passengers on canceled cruises will receive full refunds. Star Cruises, which is Asia-based, has suspended the operation of SuperStar Gemini and SuperStar Aquarius. All cruises have been canceled until further notice. Booked passengers have the option to change their cruise date or cancel with a full refund. That puts Azamara way out of the norm among competitors, most of which are giving refunds and even reductions on future cruises, while Azamara is imposing only future credits and with horrendous restrictions. Azamara should pay a high public relations price for being so out of the norm among cruise companies.
  4. Just be aware that, according to data on Cruisecritic.com, Azamara's cancellation policy decision regarding COVID-19 is among the worst in the industry. They are even an outlier regarding their own parent company (RC) and sister cruiselines (Celebrity). If you are forced to take a cruise of a type or to a place you really do not want, its not really much better than just losing your money.
  5. They are not a total loss, except that they are forcing you to take a cruise before the end of 2021 to places you may not want to go and mostly to cruises around a single country. If they are not going back to where you wanted to go and are, instead, offering places or types of cruises of no interest to you, I don't think its unreasonable to consider that pretty close to a total loss. Even their sister lines (RC and Celebrity) are offering refunds, some even including an incentive of 10+ percent on a future cruise. If you review the responses to this crisis by all cruise lines on Cruisecritic.com you will realize just how out of step Azamara is compared to other cruiselines in their cancellation policies. People considering Azamara in the future should keep these deeply flawed and greedy decisions in mind before ever booking with them.
  6. Azamara customers, both pending and future, should know that Azamara has released an edict stipulating that booked cruises before July 2020 will have non-refundability, non transferability and the requirement that another cruise must be chosen on Azamara and not other RC family ships. Most of Azamara's competitors, including its sister companies, RC and Celebrity, are offering refunds. Indeed, some are even with offering additional incentives on future cruises. Azamara is supposed to be the luxury cruise line of the RC fleet. Luxury usually connotes higher quality of customer caring and a more flexible posture than lower ranked cruise lines. When Princess offers refunds and Azamara does not, that deserves to be screamed from the rafters on social media outlets, warning others that Azamara is completely out of step with almost every other cruise line on its policies regarding COVID-19. In 2021, Azamara is offering primarily single country intensive cruises and most of the 2020 itineraries will not be repeated. This leaves those who paid for one of this year's Azamara itineraries with virtually nothing of interest on Azamara in 2021 if they do not want single country intensive cruises. And Azamara will not even let you transfer to a cruise on any of its sister lines that do not have the limiting single country intensive itineraries. If you check the website Cruise Critic.com, you will see that almost all other cruiselines, including Azamara's sister lines, are offering refunds. Indeed, as mentioned, some are offering refunds plus incentive reductions on a future cruise. That puts Azamaras response to the COVID 19 among the worst in the industry. Everybody should know that and keep it mind before ever booking Azamara in the future. Is is an important insight into the core philosophy of the Azamara company - and it is not a flattering view. Azamara remains way out of the norm among competitors, most of whom are giving refunds and even reductions on future cruises, while Azamara is imposing only future credits and with horrendous restrictions. Azamara should pay a high public relations price for being so out of the norm among cruise companies. My cruise is scheduled to leave Singapore April 11. Thomas Freddo
×
×
  • Create New...