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Xana799

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About Xana799

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  1. Exactly. But my 'contract'' was with Celebrity.
  2. I agree with you, you are correct. This was Celebrity's response: "With regard to lost luggage, the Cruise Ticket Contract you agreed to states the following: “Unless negligent, Carrier is neither responsible nor liable for any loss of or damage to Passenger’s property, whether contained in luggage or otherwise. Liability for loss of or damage to Passenger’s property in connection with any air or ground transportation shall be the sole responsibility of the provider of the service and in accordance with applicable limitations." What do they mean by...'shall be the sole responsibili
  3. Emma Grant, the baggage tag I mentioned, is the bag tag, from the cruise ship. The day before arrival, they 'collect' our luggage, outside de room door, and in our case, would 'transfer' them to the airport (as we had transfer from the cruise ship to the airport). We would collect the luggage at the airport terminal, as we did; but we had 3 pieces and only 2, arrived on time for boarding on our flight to Madrid. When we asked about the missing piece (after waiting for over 3hours), we were told, that most likely, our luggage tag had been lost. They said, they would send that piece
  4. Emma Grant, the baggage tag I mentioned, is the bag tag, from the cruise ship. The day before arrival, they 'collect' our luggage, outside de room door, and in our case, would 'transfer' them to the airport (as we had transfer from the cruise ship to the airport). We would collect the luggage at the airport terminal, as we did; but we had 3 pieces and only 2, arrived on time for boarding on our flight to Madrid. When we asked about the missing piece (after waiting for over 3hours), we were told, that most likely, our luggage tag had been lost. They said, they would send that piece
  5. No, unfortunately, we did not...
  6. Since we arrived in Lisbon, in February, we have been complaining with Celebrity. I've sent dozen of emails...they have reimbursed the hotel and taxi expenses, but not the air tickets. When we received our missing luggage, we ran to the check-in counter. The airline officers, were advised of our situation; they even tried to board us, by sending us to the boarding gate with the luggage...but (obviously) it was not authorized by Customs. The airline officers, were informed, from the beginning, that we were waiting for 1 piece of luggage. The flight, even departed, 5 minutes later...b
  7. We arrived in Buenos Aires, on Celebrity ship Eclipse, on 16Feb2020 from a marvellous cruise to Antarctica. We had hired transfer to the airport, via Celebrity and so we were informed that the bus would leave the port at 08,20 (as we informed, our flight was at 13,25 from Buenos Aires to Madrid). The bus left at 08,30 and we arrived at the airport at 09,30 (soon enough to check-in); but our luggage wasn’t at the airport, yet. We had to wait 1 hr, for the luggage to arrive; still , enough time for checking-in at AirEuropa flight. The problem was, that we had 3 pieces of luggage a
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