Floridado2020

Sadly the cruise lines probably don’t care because at the end they are making a profit off this . The actual customs fee is in the 700s and rcl is charging $941 so they’re making a profit of the tragedy to start with . And if they get the CBP charge waived they make a $941 profit. Our large family who used to cruise a lot until now will no longer be cruising . We would rather fly and stay at a hotel and not have to worry about being charged this fee or treated like crap because you have to disembark and do what’s best for your health.

Thank you everyone I’ll keep you updated . If they could at least provide us with something that proves this is a customs fee that RCL paid (if they paid it right ?) we could submit to our travel insurance, but travel insurance said they would need a receipt that states the exact charge or a letter . Unfortunately with the folio only saying guest services they will not accept that ;(

Yes my parents have called multiple times and I even tried calling myself today with my dad . All they say is that they have no access to that information , that all they can do is email the ship again and await response . Maybe we will wait a few weeks to see if we can get any response . We can’t even file an insurance claim because the charge is listed as a guest service charge thank you !

Hi my dad had a medical emergency on the third day of his 7 day cruise and was admitted to the local key west hospital while the ship was on dock. When my mom went to gather their bags the rcl people did not want to let her disembark and told they would charge her $941 and my dad $941 for early disembark because of the jones customs laws . When she presented a hospital letter they said they would try to ask customs to do a medical waiver and let her disembark with her bags without signing the form that said she had to pay the fee. However now 2 weeks later they charged their credit card over $1800 for what they assume is this fee but we have been trying to call RCL and no one can help us or even give us a receipt that says this is what we are being charged for or a receipt of the payment RCL made to customs (if it happened ). We can’t even do an insurance claim because we have no evidence that this is what the charge is for even their folio shows the charge as “guest services “. It has been a horrendous experience for my parents needless to say and the way they were treated by RCL before during and after the episode has been awful . not sure how I could get a receipt of what rcl paid customs CBP (which technically the fee is $761 and not $941 but cruise lines are known for taking advantage of situations like this ). Rcl customer service keeps saying they emailed the ship but no response yet Thank you