Denni9

That may be true but I have never had this happen on other cruise lines without some notification and/or acknowledgment of the inconvenience. NCL’s customer service is awful

Sorry this happened to you. How unfair to make you pay for an upgrade when they are the ones that changed the reservation. The more I hear, the less likely I am to cruise with NCL again. I have not heard this happening on other lines without at least notifying you and/or upgrading or compensating you for the inconvenience. This is horrible customer service.

Exactly! It may have been the same category but it was not the same. We specifically booked deck 15 on the starboard side near but not next to stairs/elevators. We were put on deck 12 on the port side. The cruise itself was good but spending our first hours on the ship trying to get answers and hunting down luggage was not fun.

That was my first thought and the manager at GS tried to pass it off that there MAY have been mechanical issues with the room, but there was already other passengers booked in that room so neither of those excuses worked.

Has anyone else had this issue with NCL? When we arrived at the terminal to check in, the agent seemed quite confused because all our paperwork showed one cabin number but their system showed someone else in that cabin. Told me we had to take it up with Guest Services and they were no help. Although our new cabin was in the same category it wasn't anything similar to what we had booked. Do we have any recourse?