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Agent. They are cruise specialists. I'm not doing any naming and shaming as I'm awaiting a refund.

Celebrity But it was a travel agent that caused the problem

Yes. I think they realised I had a full copy of the chat and the quote so they were snookered really. They have message me saying they're processing the refund through thier accounts department Which is a relief 😮‍💨

Hello They ate sorting a refund of our deposit, thankfully. Thanks for all the advice

yes please Thank you

I don't know how to reverse it? I have contacted them and they're supposed to be getting back to me...

Yes via thier website

There was no fine print, it was a chat

They advertised it. I took a screenshot and messaged saying 'I'm interested in this' the screenshot included fly cruise and pp prices so obviously I knew it would be double that ( for 2 passengers). It was slightly over double so I said yes great and paid deposit. Confirmation is double that figure ( so 4 times advertised)

Hello We have booked a cruise via online chat . I was sent a link and paid a £500 deposit. Upon receiving the confirmation the price is double. Obviously I can't do this and want my deposit back. I realised its a mistake on thier part but they're denying that. Obviously I have a copy of the chat. The problem seems to be the quote was per person not total price-but nowhere does it say this.