This may be a bit long winded , but I would like to see if anyone else is currently or has experienced the following issue that we are going through. Also I know that there is a dedicated cruise air forum, but since this is NCL specific issue, I hope to get answers or opinion form other NCL cruisers .
We cruised March 26 thru April 2 on the Joy out of Miami.
When we returned we got caught up in the mass cancellation of the flights out of FLL/Miami/ ect...ect... on April 2nd
We booked our air all-inclusive through NCL and were flying on Spirit.
Spirit couldn't get us out until April 6th Weds afternoon so it was that or we could opt for a refund our airfare if we wanted. We opted to take the refund offered, and to drive home ( Michigan) .
They were giving us a refund of $1295.00 which is a bit less than the cost to drive home , but we would be home Monday Morning .
This is where it gets a little confusing. Spirit gave us a card code and the last four digits of the card the refund was issued to, it was not our card and because NCL paid for the Air , it was from their account. I called NCL and was assured that even though the refund was issued to NCL it would get to me.
The other issue is that we were on the $199 air promotion. So today NCL emailed us that we are only going to receive the $199 , and they don't have record of the $1295 refund . They said it was up to me to call Spirit to see about it.
I called Spirit again and they do have a record of the refund going to NCL.
Currently I am appealing the decision of NCL guest relations and waiting on a response.
I know that we only paid $199 x 2 for the air and NCL actually paid $1295 for it. If NCL only gives me the $199 then they are realizing a $1100 profit for the air problems that I incurred.
Hoping to hear from NCL in a couple of days.
Anyone else in this boat??
