RockyPt

Good luck. We didn't figure out until Feb 2, that our Oct 2023 10-day Civil War-themed cruise no longer existed, and that was just because I called when I couldn't find the cruise on their website. We had booked and paid in full last May. When I called Feb 2, I was told that cruise "was just a place holder", and would I like to use my credit to book another cruise, minus the $250 pp cancel fee. I said we didn't cancel, and we should get full refund. When I said I needed something in writing about their refusal to refund the entire amount we paid, I received an email for an 8-nt cruise, totally different section of the Mississippi, with it stating that we'd canceled the new cruise, and so we were still being charged the $250 penalty pp! We had rebooked nothing, especially not an 8-day cruise to New Orleans! Several more phone calls and emails back and forth with Star, a supervisor, to no avail. In final phone call Feb. 8, she said she was meeting that day with Alice, manager of "this department" about AQV's "lack of professionalism and lack of communication" in handling their removal of the cruise from their schedule, and she would call me back later that day. She didn't call. After several phone messages to her over 2 weeks, on Feb 22, I filed a complaint with Better Business Bureau and with Federal Marine Commission. I just learned Monday from Federal Marine Commission, that when AQV says itin change and doesn't admit they canceled a cruise, you are entitled to transportation from the beginning of the old cruise to the new embarkation and transportation from the new debarkation port to the ending of the old cruise, as well as hotel expenses incurred because of the change. In most cases, that would cost AQV much more than if they just refunded the $250 per person, for a total refund of what you paid. You can contact Federal Marine Commission for assistance. complaints@fmc.gov. Good luck!