On February 28th we purchased and paid in full our cruise for June 5th to 12th 2022 to Alaska for our family group of 7, including airfare with EZAir. We chose nonstop flights for all from Columbus Ohio to Seattle Washington on Alaska airlines. Two members of our family had no problem and received the flights as purchased. May 3rd we found out that the remainder of the group did not have flights and had to call customer service to have EZAir purchase the flights that we had already paid in full. Three of our family received the nonstop flights as requested and the last 2 received one non stop flight and on return a flight with one stop and arriving in Columbus after midnight. I called diligently every week for assistance with promises that my request would be taken care of and even checked the airlines to make sure there were available seats on those flights. With one week prior to my flights on my last call they indicated that it was too late to change anything and if they tried I would loose the one nonstop flight I did have. They never once called to let me know there was any problems or anything they had done. They never once acknowledged how their lack of completing our reservation negatively impacted our trip. We had no follow through from EZAir or Princess indicating how little they care about their customers.
I will never use or recommend EZAir to anyone! If you do purchase your flights through them customer beware! They do not care what flight they put you on and they will not inform you what they have done. In addition it does not seem that they value you as a customer!
