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Canal archive: Thank you for your response. I hope you are right. Something appears to me to be exceedingly wrong with Scenic's customer service. Don't know if this is a recent problem or just a continuation of past issues. If a client has to wait over an hour for Scenic to answer their phone and still not get a response then there is a problem that should be corrected quickly.

My wife and I are signed up for the Scenic "Delightful Duoro Cruise" leaving from Porto, Portugal on July 11, 2022. We have not received any final documents from Scenic. When we go on their Booking portal we get a message that our trip is being finalized and the portal is not accessible. When we call Scenic we get a recording saying that one of their travel assistants will be with us shortly. Have waited up to an hour with no one picking up. This is our first trip on Scenic. Is this usual???