DryDocker

The biggest issue for me with this recent delay seems to be the poor communication from P&O to passengers about the nature and length of the delay, and lack of 'care of duty' for affected passengers. It appears it was known the cabin crew would be out of hours and need rest, and so a significant delay was to be expected. As it's been noted delays are not a new thing, but it seems Maleth have less slack in the system to resolve issues in a shorter timeframe. I would therefore have expected better contingency planning around duty of care etc for when things do go wrong. Do people have experience of long delays with P&O flights home in the past and what kind of response should be expected, especially for overnight delays? Knowing what to expect means you can plan and act accordingly yourself, and potentially book your own accommodation if available and it's not forthcoming from elsewhere. Thinking of when traveling with elderly relatives etc, even a few hours comfortable rest could help. I guess there would be a question mark on if this could be claimed back on top of the flight delay compensation, but that in itself would hopefully cover any costs.