JGnBG

Yeah, can't get anyone at that guest relations number and we used a HAL agent who is not responding either. I did keep track of my statement but Guest Relations on board said they couldn't fix it and I'd have to deal with it off ship. I'll try that accounting number and the first thing in the morning trick, thanks!

Has anyone else had trouble getting in touch with a HAL representative? I returned from a cruise on 7/10 and have been trying almost daily since then (yes, almost a MONTH!) to get in touch with Guest Relations about a problem with my statement. I sit on hold for hours, usually giving up at the 2 hour mark, and have yet to talk to anyone. I've tried several different numbers and emails with no luck. For awhile the Guest Relations line just had an automatic response saying "We are not able to handle your call at this time. Please try again later" and disconnected. If you've been able to get through to HAL, how did you do it?