Guys, be really careful when you transact in Cruise Planner. I cancelled a few transactions at Cruise Planner and the refund took way too long.
In 2020, it took 6 months for my $200 refund from cancelled shore excursion to be returned back.
Recently, I took a Symphony cruise on 11-18 June 2022, and my $600 cancelled Cruise Planner transactions were never refunded back until today (10+ Weeks). When I was still in the US right after my cruise, I tried several times calling the RCI Miami guest relations, yet I was bounced to several other departments just to locate the correct department that had my cancelled transactions data. Basically, the US offices would not have your data if you booked from Europe or Asia. So I finally was able to find the correct unit, which is the International Post-Cruise Department. Outrageous! After a few days of navigating, I was finally asked to wait for the refund to be returned to my credit card. So I waited until i returned home to Indonesia 1.5 weeks later.
Fast forward to 11 July 2022 (1month after the cruise), I still have not received any refund. So I contacted the Post Cruise Department Guest Relations in Singapore. There have been multiple contacts (some 5-6 calls) with them until today (18 August 2022), yet everytime they just ask me to wait and wait and wait. Everytime I call in, they just came up with so many different excuses not to return your money back and ask to wait for another 15 business days, 7-10 business days, 3-5 business days, yet the money is never refunded to your credit card. Just different excuses every time. Just terrible experience. I really don't know if I will ever get my money back.
Be really careful with this Royal Caribbean company!
