I have been told this is not for the review section so will have limited impact (wanted to impact score for ship as Princess service post cruise is part of the way you feel about your holiday too so in my view relevant) but still want to make the point.
We left the cruise on the 9 July and have a final account stating that this went to corporate finance 9th July. Despite calling (but you must contact Guest Relations by email I found as they hide behind only an email address and no telephone no), multiple emails (only 1 automated response) and over 5 weeks later nothing but being ignored. I cannot say how frustrating this is as there is no recourse or options to take, I am at there complete mercy whilst awaiting them to get their finger out.
I am not new to cruising having been on nearly 20, and am a platinum level on Princess. I have never come across such an indifferent attitude to a customer from a cruise line. I was an advocate for Princess but cannot say I will from now on.
