Hi,
We had a really bad covid-related run around with denied boarding for a cruise last year. The cruise line ensured us that they would refund us for the cruise and any lodging/food/travel expenses due to quarantine.
The cruise line originally stated that they would not reimburse us and to file with insurance. Insurance denied all claims and after months of appeals, have reimbursed us for most expenses incurred.
We sent the cruise line the original denial letter and they are now willing to reimburse us for costs in the form of a future cruise credit for what the insurance company has since reimbursed us for.
Is there any harm in also accepting this cruise credit? Would this be illegal and do I need to decline and let them know the insurance company has since reimbursed us? Or is there any way we can get away with a credit for the inconvenience and issues + credit card / check reimbursement from the insurance company?
Thanks so much.
-Jake
