new-frog

On 9/2/2022 at 6:51 AM, Cruise a holic said:

We like to call to reserve air- easy- also we booked  via choice air and for our december/january and march cruises  flight  time and flight numbers change multiple times.  So be aware.  Not carved in stone if the airline moves planes around.

Sorry, but calling these FbC amateurs is a PITA. I've tried three times and keep getting a "Sally" in the Philippines. We finally arrived on an itinerary (and she had no idea what codeshare meant), but she couldn't even book the return - something about the price changing. Was on for a total of 49 minutes, and the result is that I have to call back later to book. Maybe in an hour, maybe in a day - she wasn't sure.

Why can't they have professional agents who likely have actually been on a plane before, to service cruisers who are in many cases seasoned world travelers like us???

FbC website issues - cannot select flight

Reflection booked for 06/29/2023 departing Barcelona.

On the FbC website, I entered the booking number, last name, ship and departure date. I then entered the flight search criteria, and it took me to the page displaying outbound flight choices. So far - so good.

However, on all of the choices, all flights, all classes, the SELECT button is greyed out - you can't select it. Which means you can't get to the next page of return flights in order to get a price and book.

I've tried multiple searches over the last week. I've tried multiple browsers, laptop, iPads, and it's the same on all of them.
I called FbC today, and they gave me some quotes (I can fly from a few different airports), but I want to book online myself. They said they'd make a note of the website issue, but I'm not too hopeful.

Has anyone else experienced this?

TIA!