My family is cruising Jan 15-Jan 22 on the Regal Princess. We've been using our onboard credits to book several excursions ahead of time. One of them we wanted to do was in St. Thomas. See below for Description.
Now, there's only one time slot listed, which makes sense, but the time itself absolutely does not. 10:30AM-12:30PM. (see attached) I'm fairly certain that Princess will finally fix this, but not until the day/week of the cruise. I would just book this, but they don't allow you to book excursions with conflicting times. I'm taking the family snorkeling in the morning. I wanted to end the day with a relaxing, highly rated, champagne Catamaran cruise.
Here's what I've tried:
1) Opened up live chat on princess.com. They said they got the same error(time conflict), but suggested I call the support line instead.
2) Called the support number and spoke with an agent with the excursion team. She validated the error and also stated there's nothing she could do and they were not updating the time slot as that is what they were provided. I inquired about how the time slot was determined; arbitrary or does it come from the vendor. I assumed the latter. She connected me to guest services.
3) Speaking to guest services, they told me that I was incorrect and was in the wrong for assuming that this would be a sunset cruise (despite the language in the description stating so.) I asked her about when in the history of the world, has there ever been a sunset cruise in the middle of the afternoon in the Caribbean? (This is actually a pleasant conversation and we had peaceful back and forth, so please don't take this out of context.) She agreed, but she also stated "then why have 10 people already booked this without complaining?" I replied with "let me put myself in their shoes. The title and description both state sunset cruise. They may be thinking the same thing I did and didn't even bother to look at the time. Sunset happens but once per evening. They may have believed it was a typo and likely believe just as well that Princess will correct it the week/day of the cruise." She actually provided me a phone number as she believes perhaps there could be an error, but the team to handle it would be reached at "480-674-1875 - ocean navigators". Upon calling that number, only options are Dining and something else unrelated.
*Bolded the key points here* Description Sunset Catamaran Cruise
Sunset CruiseThe 65-foot "Castaway Girl" catamaran slowly makes her way out of the harbor as the soothing Caribbean Sea breezes gently propel here into the turquoise waters. Ample amenities on board include freshly prepared snacks, champagne and an attentive crew to ensure a memorable evening. Relaxing music accompanies the dazzling night sky that transforms from fiery red and orange to a tranquil midnight blue.What you will see along the way:Admire the seascape and the ships that moor in Charlotte Amalie Harbor as "Castaway Girl" makes its way around the tranquil waters and sets sail past historic Hassel Island. Located on the western edge of the harbor, it was used by the Danish in the 18th and 19th centuries to defend the busy port and Water Island, the fourth U.S. Virgin Island filled with secluded coves and rocky headlands-the perfect hiding place for pirates. On its shores, find glamorous Honeymoon Beach. Soon, the lights of Charlotte Amalie flicker across the hillside competing with the early evening stars-a signal that it's time to return to the harbor."
Thank you for reading and I hope you found humor in this. But if you have any luck with connecting with the right people to correct this, I'm all ears. I wish I could book this in addition to my current excursion, but the system won't allow it. I'm also having difficulty identifying a 3rd party (including Viator) that has a competitive rate for the same excursion. I may have to roll the dice and hope it doesn't sell out to like minded folks prior to embarkation.