Hi Jim.
I’m very sorry this happened to you and your partner. We had a devastatingly similar experience this past weekend. I am hopeful you could share with me what transpired afterwards. Did you file a lawsuit? Did ncl or the event company refund your event? (Not that money will make it any less painful)
Somehow though almost unbelievable even more mistakes than you had experienced happened at our wedding.
It literally breaks my heart to see hundreds of hours in preparation on our part (mostly hers!) be ruined by poor communication and negligence by Ncl and Royal Ocean Events.
Thank you in advance for any insight. If you wish to message me privately just search Michael Urbani from Massachusetts on Facebook.