Megabear, there was 2 of us travelling, both same policy, both same address. Here is the text of the letter..
Further to your recent request, please find the following information to assist you with your travel insurance company.
This serves to confirm that on 7 July 2021, Mr...booked to travel with Mrs...on the above cruise (G236) via (travel agent), departing from Southampton, UK on 29 October for 14 nights.
The confirmation invoice issued to you by your booking agent should serve as proof as costing to your insurance company.
On 28th October 2022, Mrs.. was not permitted to travel due to failing the pre-cruise health declaration and as Mr..shares the same address, the full booking was cancelled.
This incurred the below cancellation charge as per our standard Terms and Conditions.
Cancellation charge £3000+
I can confirm that no compensation or goodwill gestures have been provided by P &O cruises in light of this.
I trust this information is suitable for your claim, should you require any further information please do not hesitate to contact us.
Guest Services Representative.
Strangely, my wife's sister and husband, who were travelling with us on a separate booking and insured with Holiday Extras, but had Allowed boarding status after their clean declaration, were also cancelled because they were linked to us. They requested their letter for their insurance, and theirs is exactly the same as above, except that their letter says they failed their declaration because of flu symptoms. They did not have flu or say they had.
Confused, you will be !!!!
Hope this helps.
First contact was immediately after they booted us off on the morning of 27th October. All they did was fend us off to our travel agent. Next call on 28th was to request a doctors letter stating the medical reason for our denial of boarding, which led to the letter above. I then wrote to the 2 contacts you suggested on 28th.
The 28 days began on the 29 October. Still not heard anything from the Exec contact you suggested. Is it worth writing to Paul Ludlow and David Dingle?