Aug 2023 I was told I was headed back for chemo days before final payment for Wonder sailing Dec 2023.
I got the refund for cruise but, like you, received emails saying no refund on the cruise planner items.
I messaged my TA and she said don’t worry about it, they correct in a day or two and you’ll have the money in a week.
I didn’t like this answer and called RCI directly to inquire about the emails.
I spent less than 20 minutes on the phone, most of it on hold, while the agent chased down an accounts manager and told me the issue was resolved and they were able to get the changes in before the cancelation officially posted. She said this saved me the couple of weeks resolving it afterwards would have taken.
The money was returned about 5 days later and I found a new TA.
Call RCI and talk to someone.