Hi all, I appreciate all the comments, inputs..
I want to clarify, and agree that I planned this during the busiest time of year, with that being said, we spent the three days prior at universal, it was packed, ride wait times in the hours , but I expected it, and handled the masses very well, set my expectations accordingly
So I expected the same from the cruise I knew it would be at capacity I am a very understanding person, but I also expect a level of service that I paid a lot of money to receive, which is simply kindness, professionalism, knowledge of your job, and proper guest services.
I knew and read that MSC experience is not the same as RC, or NCL I didn't it expect it to be, this was way more than differences it was a floating disaster