We were on Sky Princess for a TransAtlantic cruise in November 2022 when - due to a medical emergency - we had to leave the ship in the Azores and I was admitted to a hospital. My husband contracted with Princess' preferred luggage provider - Luggage Forward - to pick up our bags from the hotel in the Azores. It took a month to get our luggage from the Azores to our home in the US. Luggage Forward proved incapable of getting luggage tags delivered by multiple deadlines they set, and once - weeks later - those finally were delivered to the hotel, Luggage Forward missed multiple pick-up dates. Little to no communication. Thankfully our hotel stored our luggage for weeks waiting for the return trip. Now more than 45 days out, we have yet to receive any type of communication on the requested refund from Luggage Forward for the more than $1000 we paid them to move two suitcases in the timely manner they promised. Never ever use this company.
Date of experience: November 10, 2022
