richardabc

My upcoming trip is not a cruise. I had to delay it but it all worked out in the end. 😁

Great news to report! 18 days after initial lost, Norwegian Lost and Found finally sent me a message saying that they have found my passport. The cheapest shipping option (UPS Ground) is about $60 and the UPS Air is about $110. I assumed they surcharged some handling fees on top of the true shipping cost. I paid for UPS Air. They shipped it from Miami the next day and I just got it today! Thank you Norwegian Lost and Found! Interesting that I didn't get back the envelope with some small amount of cash (<$100) that I left behind with my passport. I read from other posts that they may mail a check. My lesson is that there is really no contact number for Lost and Found. Just fill out the form and wait. It takes about 20 days to get your items back.

Thanks for all the tips. The trip I am about to take could be changed to a later day. The emergency passport should be easy to get but the visa is hard to replace. I am okay with waiting if I can get the passport in 4 weeks.

NCL called my emergency contact saying that they already found the passport in the safe. My emergency contact didn’t ask where the passport is. Had I got the call, I would have asked whether the passport is on the ship or in the port.

This is exactly what I am trying to figure out from people who have lost passport before on Norwegian cruise. If I can get it less than 10 days, I would prefer not to apply for replacement as I have approved visa in the lost passport.

This is exactly what I am trying to figure out from people who have lost passport before on Norwegian cruise. If I can get it less than 10 days, I would prefer not to apply for replacement as I have approved visa in the lost passport.

When disembarked in New Orleans, there is no need to show passport as the custom used a facial recognition system. It’s surprisingly fast. No need to answer any questions. 😃No annoying question like “which company do you work for” like they may have asked in the airport custom. How is this question relevant to whether a citizen can come in or not? Anyway… Yeah it’s interesting they called my emergency contact instead of me. Maybe they’ve called me when my phone was in the Airplane mode or something. They should’ve left a message on my phone. The guy who called specifically told my emergency contact not to call him back as he is just a messenger. His caller id cannot take any incoming calls. I understand why NCL may not want to list the lost and found number publicly. I think my best bet is to call the reservation number and asked them to transfer me to lost and found.

Thanks Heartfelttraveler, I did fill out the form under "Lost and Found". But there is no photo number to call. Does anyone know how long it would take from past experiences?

I got home yesterday from NCL Breakaway and I realized I left my passport inside the stateroom safe. One day later someone from NCL contacted my my emergency contact saying they have found the passport and asking me to call NCL "Lost and Found". But there is no phone number for "Lost and Found". I filled out an online request. It says "Standard Response time is 10 business days from receipt." Supposedly they will locate the item and mail it back to me. I have travel coming up in two weeks and my concern is that the ship has sailed away and won't return to New Orleans for 7 days. Any similar experience with lost passports? How long does it take to get it back?