Lonestar101

Regent is offering passengers a 100% refund of the cruise only fare. Exact amounts are still being tabulated. About 130+ passengers permanently disembarked Seven Seas Explorer when it docked in Adelaide Jan 4th. They had to make their own travel arraignments and pay for their trips home. The rest of us are continuing on. The ship’s crew has been fantastic. I feel sorry for them because they get no days off. Full service all the time. The ship is scheduled to go offshore from Adelaide, and rendezvous with a cleaning vessel for 24-hours and then proceed directly to Auckland, arriving Jan 12th. At least that’s what we’ve been told. I wish Regent was more transparent about how this all happened.

We just got the letter on board from corporate. The letter says that because of the time it will take to clean the hull offshore of Adelaide and the time it will take to travel to Auckland, we will forego ALL remaining ports of call from the original itinerary. We’ve spent tens of thousands of dollars on a “trip of a lifetime” only to stop in Melbourne for a few hours and then travel back and forth across the Tasman Sea while being kept in the dark by Regent. Regent is offering a 50% refund of the cruise only fare and a 50% future cruise credit based on the paid cruise only fare. If any portion of the booking applied Future Cruise Credits, those credits will be reinstated to the guest’s account and are non-refundable. Passengers are not happy.