jb0304

The only proof I have is that picture I included which says we had the benefits and was detailing them.

I have all original emails from Princess and cruise.com. Since the promotions were included, none of them were listed on any invoice. Everything was fine until they changed the ship on us and now it is all gone. Neither company say they have any record of those promotions.

Hello, I booked a 7 day Alaska back in May for me and the wifes 15 year anniv. A promotion at the time was the Princess Plus package that had free alcohol, free wifi and crew appreciation included. A couple months ago I got an email from Princess that our ship had changed and got a new booking number. Last night I went on to book a couple excursions and the Princess Plus package is gone. The promotions are not listed on any emails you get sent initially. All I have is an email from Princess about getting ready for cruise. One section on that email says "Your Princess Plus benefits include....". I have attached that email. Spent all day today on phone with Princess and cruise.com that we booked through and even with that email as proof, I got nowhere. Can anyone provide any insight on what I can do next? Thanks Justin