My husband & I were set to sail on the Royal Princess when my BIL died 3 days before our sail date of 01/06/23. Since it was a comp cruise booked through the casino, I was told to cancel through that dept. It took me several calls, many hours of waiting for return calls, and 3 days to finally cancel this cruise! It was cancelled through the regular 800 Princess number after I complained of being given the runaround by the casino dept. A refund of our port fees, etc., back to our cc, took less than week.
After reading about all the bad reviews and experiences people have had with Aon, I had doubts that we would ever get a refund of our cruise fare (we paid to upgrade from the comp Interior stateroom to a Balcony).
After my SIL gave us a copy of the death certificate, I filed a trip cancellation claim online with Aon on 01/19. I uploaded a copy of the death certificate, the cancellation notification from Princess, and also our BIL's obituary from the SF Chronicle (online) with our names highlighted, just in case.
We received an email from Aon last night stating our claim was approved and that we will receive a check in 3-5 business days. The only thing that was not covered was the amount we paid for the vacation protection.
